Vacancy expired!
Your Opportunity
Charles Schwab's Senior Engineering Manager, Cross Initiative Environments role will embrace a leading-edge work culture and support the teams developing products to help Schwab customers learn, explore and make life impacting moves with their financial worth. We are looking for a test environment leader for Test Engineering Support Team efforts at Schwab to focus on increasing quality through end to end testing, reducing time to market and increasing efficiency. Ideal candidates enjoy fast-paced environments, able to lead people and teams and support multiple effort in flight at various phases and embrace change passionately. What you are good at- Oversee and provide support in the operation and management of development and test environments including services, servers, and related components to ensure high levels of availability and security of the supported business applications
- Work with and manage a global resource model
- Monitoring of support queues and alert tools
- Create problem tickets, process tickets and manage ticket queue
- Coordinate system events and outages within a matrixed organization
- Create System Run Books, process & procedure documentation
- Update knowledge base and create and modify system run books defining day-to-day support, maintenance and troubleshooting of the infrastructure
- Perform analysis of existing environments and produce detailed metrics and trend analysis
- Recommend and implement changes and improvements to current processes, policies, and environment
- Strong understanding of networking, infrastructure and client side architectures, software lifecycle, and system design
- At least 7+ years of experience in technology engineering
- Experience working with and/or managing a global resource model
- Extensive Systems Engineering experience within e-commerce or financial services industry
- Extensive experience with Application and Software Development Lifecycles
- Strong understanding of project management methodologies and processes
- Analytical skills - Perform analysis of existing environments
- Experience monitoring and forecasting of system/application capacity
- Extensive knowledge of testing strategies
- Extensive experience coordinating system events
- Extensive experience creating System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure
- Experience establishing and defining automated system installation/configuration procedures
- Ability to resolve issues In a timely manner
- Ability to prioritize workload in an efficient manner
- Proven ability to work effectively in a team setting as well as independently with minimal error and guidance
- Sense of urgency and commitment to providing the best support possible to both internal and external clients
- Outstanding verbal and written communication skills and the ability to communicate with all levels of associates in the organization well as solid facilitation skills
- Demonstrated track record of building teams and developing team members
- Must be able to act in a Subject Matter Expert (SME) role for various projects and initiatives
- Bachelor's degree in Computer Science or related field of study
- Tivoli monitoring and/or equivalent monitoring tools
- BMC BPA and/or equivalent capacity management tools
- Grid Control and/or equivalent database monitoring tools
- Virtual Center, ESX and VMware management and troubleshooting
- MS-SQL, Oracle, DB2 UDB, Postgres and Cache databases
- Windows Server 2003, 2008, 2012 OS troubleshooting
- CICS and MQ troubleshooting
- Load balancing
- VMWare and Virtual Center
- Communication protocols (TCP/IP etc.)
- Mainframe monitoring
- Service-oriented architecture (SOA)
- Enterprise service bus and related middleware messaging infrastructure
Vacancy expired!