Senior User Experience Manager

Your Opportunity

• Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference
• When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and sometime in the office.
• Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

• Create design solutions with a multi-faceted team, taking into account how digital, physical, and service channels work together
• Facilitate collaborative design sessions including sketching and ideation.
• Lead design reviews and drive decisions.
• Represent the design team brand and deliver a consistent design process to partners.
• Understand great designs are achieved iteratively.
• Visualize ideas in a clear form (sketch, diagram, wireframe or prototype) and provide appropriate level documentation.

• Manage and mentor designers to grow the team's capabilities and impact within the organization
• Set expectations with the project team and prioritize activities.
• Create and maintain design schedules.
• Communicate status and agreements with project team.
• Provide creative direction to UX Design team members.
• Work with UX Research team members on plan generative and evaluative activities to ensure that our design decisions are based on data.
• Work with UX Content Strategy team members on content activities, including strategy and deliverables.
• Review work with UX directors, keep them updated on project status and escalate items appropriately.

• Conduct primary design activities as needed, create deliverables and conduct QA at an expert level.
• Participate in and support research and content strategy efforts.
• Commit to improving our process and methods with an emphasis on effectiveness and efficiency.
• Maintain the high standards set by the group.

• Empathetic-Considerate of teammates, including their roles, working styles, and personalities.
• Educational-Shares information and process improvements with others so the team grows together.
• Collaborative-Builds consensus, recognizing everyone's unique contributions.
• Outcome-Oriented-Focuses on productive solutions and resolutions.

• Resilient-Perseveres through challenges and makes the most of every situation.
• Takes the "How might we" and "Yes, and" approach to enhance experiences.
• Supportive-Empowers the team and celebrates the creativity, development, and success of others.
• Communicative-Guides conversations that are inclusive and adapts, when necessary. Is able to leverage design thinking techniques to lead workshops. Is transparent, prepared, and anticipatory with the team and stakeholder needs.
• Organized-Plans own work and the work of others, as appropriate, including coordination across projects.

• Challenging-Questions the status quo by inspiring, not alienating, people.
• Motivating-Motivates others with a "what now, what next, what if" approach.
• Courageous-Experiments, without fear of failure, to learn and share lessons with others. Tackles hard issues and uncomfortable situations early and effectively, and has a clear point of view.
• Curious-Inquisitive, asking the right question at the right time. Demonstrates ongoing improvement as a learner and is proactive or goes beyond role definitions; also stays informed about our business and seeks inspiration and delivers inspiration.
• Why your work matters:
• You will support an engaged set of users who rely on our products to manage their businesses and their clients' financial lives.
• By researching and understanding their needs, you will be able to impact how our users do business with Schwab.
• You will learn how balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
• You will work with an engaged design team that fosters a learning environment.

• 8 + years of rich interaction design focused on digital products.
• Experience managing multi-disciplinary design teams.
• 1+ year of interaction design experience for touch-based mobile interfaces is a plus.
• An online portfolio demonstrating digital design process and thinking.
• Experienced with all aspects of a user-centered interaction design process, including user research, user flows, wireframes, usability testing, and annotated design specifications.
• Experience working in a collaborative multi-disciplinary team within an iterative process and an Agile development methodology.
• Experimental and innovative mindset.
• Ability to communicate complex messages and trade-offs and tell a compelling story.
• Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
• Proficient in design tools like Sketch, Figma, InVision, Axure, etc.
• Experience running design sessions with cross-functional teams.
• Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.