Job Details

ID #45031979
State Texas
City Austin
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Luna Data Solutions, Inc.
Showed 2022-08-20
Date 2022-08-08
Deadline 2022-10-07
Category Et cetera
Create resume

Service Asset & Configuration Analyst

Texas, Austin, 73301 Austin USA

Vacancy expired!

We have an exciting opportunity for an experienced Service Asset & Configuration Analyst to support a great client in Austin, TX. This project will be primarily remote. If you are located within the Austin Metropolitan area, there will be 2 days required onsite. If outside of the Austin metropolitan area, full remote work is authorized.As a Service Asset & Configuration Analyst, you will be overseeing the SACM strategy, policies, processes and overall direction in partnership with CIO and Section Directors and their teams. You will also manage the SACM Analyst, who is responsible for data verification and auditing assets. Your responsibilities may also include, but not be ;limited to the following:

  • Quality assurance of the data contained within the CMDB
  • Accountability for the data quality processes. This includes ensuring the data managers understand their role, spotting process improvements and resolving processes issues through the Data Owner and ensuring all CIs have complete dataset
  • Identifying new items discovered and works with the SACM analyst to reconcile them with the CMDB
  • Reporting and escalating exceptions to the Change Process to the Change Manager
  • Identifying the Data Manager and Data Owner for new Cis
  • Identifying new data managers and provides training on the tool, processes and standards.
  • Interpreting through audits results and verification, exceptions in the CMDB data and facilitates the resolution of these through the data manager.
  • Administration of reference data in line with Configuration Management Policies
  • Working with the SACM analyst on the preparation of data for bulk uploads and bulk updates
  • Working with the SACM analyst on the creation of advanced reports for users to assist with data quality checking/improvement
  • Policing the information in the CMDB against defined standards and escalates where standards are not being met, escalating through regular reporting
  • Working with owners of processes interfacing with Configuration Management to ensure that the checkpoints are producing quality data for the CMDB.

Minimum Requirements:
  • 5 yrs. of experience with ServiceNow and working knowledge of the Common Service Data Model
  • 5 yrs. IT Asset Management and/or Configuration Management experience.
  • 3 yrs. of experience in working with inventory discovery tools and infrastructure management tools used to provide asset inventory data (e.g., ServiceNow Service Mapping)
  • 3 yrs. of experience driving SACM process adherence throughout a complex IT organization using data.
  • 4 yrs. of experience in the use of KPIs to track trends and drive behavior.
  • 4 yrs. of experience using data analysis tools to gain insights into data quality and trends.
  • 2 yrs. of experience with IT Service Management, ITIL practices
  • 2 yrs. of demonstrated ability communicating CMDB, Asset Management concepts, rationale, and implementation tools and techniques
  • 1 yr. of practical experience with relational database structures and with record relationshipsand data keys
  • Strong verbal and written communication skills
  • Must have the ability to quickly establish credibility with the delivery teams (internal and external)

    Preferred (Optional) qualifications:
  • 5+ yrs. of experience with IT Service Management, ITIL practices
  • 3+ yrs. of experience in Asset Management area within a large, complex organization
  • 2 yrs. of demonstrated detailoriented work and a strong interest in the type of work that requires attention to detail
  • Understanding of how vendor, contracts, and software licenses data must be related to each other and assets within a CMDB
  • 1 ITIL Foundations or ITIL Practitioners Certification
What we offer is remote/hybrid work setting, competitive compensation, medical, dental and vision insurance. This is a long-term opportunity; however, citizenship sponsorship is not provided.

Vacancy expired!

Subscribe Report job