Vacancy expired!
The workers responsibilities and skills must include: WORKER SKILLS AND QUALIFICATIONS (Required) Minimum (Required): insert specific minimum skills for this Contract Position) Years Skills/Experience 5 Coordinates incidents/problems/changes through resolution while maintaining command and control of the incident response for a large application portfolio. 4 Employ strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure; call out as appropriate when progress appears blocked 5 Reviews incident/problem/change documentation accuracy as it relates to the application portfolio. 5 End-to-End accountability for the management, communication, ensuring updates are timely and of sufficient quality. 5 Works closely with the other IT tower leads to facilitate incident, problem, and change management activities 4 Experience in the use of KPIs to track trends and drive behavior. 4 Experience using data analysis tools to gain insights into data quality and trends. Preferred (Optional): insert specific preferred skills for this Contract Position) Years Skills/Experience 5 Experience with IT Service Management, ITIL practices 4 Extensive Service Management response planning as it relates to applications. 4 Extensive Service Management Metrics Development and Review as it relates to applications. 4 ITIL Certification v3 or newer 4 Ownership of Incident/Problem/Change processes. 2 Experience with IT Service Management, ITIL practices 3 Strong verbal and written communication skills 2 Demonstrated ability to communicate CMDB, Asset Management concepts, rationale, and implementation tools and techniques 8 AM to 5 PM, TxDOT Stassney Campus, 6230 E Stassney Lane, Austin TX 78744. Work will be performed onsite in Austin, during normal business work hours. Candidate may be required to work evenings or weekends to meet business needs and deadlines. Working remotely is accepted in accordance with TxDOT's policies. If the resource is in Austin area, current requirement is to be in the office a minimum of twice a week
Vacancy expired!