Vacancy expired!
As a member of the End User Operations organization, the IT Asset Management is part of the team responsible for the lifecycle of user assets needed by our 22,000 + global end users. In addition, this person is in position to execute effective and efficient procurement and asset services, ensuing values and competencies in maintaining transparency, integrity, and compliance. The Asset Management Analyst derives meaningful operational metrics which align to OLA/SLA's across the function and manages continuous improvements with regards to accurate and appropriate inventory across the enterprise.
Reporting to 's Director of IT Asset Management, this roles primary focus is with Software Asset Management (SAM) with an emphasis on data architecture. The basics of the role include software license procurement, planning, monitoring, recording entitlements and reporting of software license positions to ensure compliance with vendor contracts and the optimization of those assets throughout their lifecycle. This specific role also requires technical skills including the ability to write and test software packaging code with knowledge of SQL, Powershell, Visual Basic, Oracle, etc.As a business office function, this role has significant impact on the day-to-day success of the overall transformational journey of Corporate IT. The Asset Management Analyst works with internal customers and peers to ensure data accuracy and lifecycle management of software assets. As needed, they support the delivery of financial and logistical acquisition of End User software. She/He/They works with peers to derive TCO improvements through operational efficiencies as well as vendor management activities. This individual will also provide technological guidance in the development of both internal and external processes and tools for software asset and license management.Areas of experience include data analysis around effective license positioning, packaging and publishing software, identifying cost optimization and generating compliance reporting.Essential Functions:Operational Manage and maintain inventory database of the software applications lifecycle Working knowledge of reconciling software licensing and software maintenance terms and conditions between procured rights and quantities to ensure licensing compliancy of deployed software assets Facilitate the business needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration. Identify savings opportunities for renewals, software licensing, and services. Develop and maintain a high level of expertise in software licensed products, license programs, and software asset policies Monitor, maintain and enforce licensing and asset standards, policies, and procedures Manage software intake queue on newly requested software, and work with Cybersecurity, Technology Governance and Legal on approvals assuring that the software will be safe to install Respond to requests from end user and educate our colleagues on the software ordering process, and advise on software solutions Ensuring timely delivery of goods, works and services using the teams procurement procedures.Controls and Reporting Generate licensing and asset data reports as required Drive efficiencies and cost-savings through software metering and monitoring Contribute in software audits with data gathering and license position reporting Review vendor invoices and confirm receipt and installation of software Ensure full compliance of procurement activities, financial rules and regulations, relevant organizational directives and administrative instructions. Ensure all activities are compliant with standard reporting requirements and audits.Interrelationships Ensure effective lines of communication between stakeholders, primarily those whom are within the EUO department, but also between Finance, Procurement and other cost center owners Manage relationships with vendors, suppliers and contractors to facilitate smooth flow of services Advise stakeholders on license requirements and proper consumption of the assets within the organization.Strategic Drive the development of a mature software catalogue through the use of the SAM interface Maintain and ensure adherence to Standard Operating Procedures, control of workflows, continuous business processes monitoring and delivery of improvements as it pertains to software compliance. Recommend continuous improvements to team, organization and business partners to drive measurable improved performance Participate in various Asset Management projects as neededQUALIFICATIONS:Basic Qualificationso Bachelors Degree in Computer Science/Information Technologyo 2 or more year of work experienceo Knowledge of the Asset Management software lifecycleo Experience with SAM inventory management systemso Knowledge of procurement principleso Experience with packaging software code in for publishingPreferred Qualificationso 5+ years of experience in the Information Technology fieldo Knowledge of IT Asset Management and Discovery Tools principleso Certified Software Asset Manager (CSAM) or Certified IT Asset Managero Experienced configuring and managing IT service management tools like Flexera FMS, ServiceNow, Eracent ITMC or SNOW.o Experienced in using IT service delivery tools such as SCCM or Big Fix in conjunction with SAM tools to automate software distributiono Experience witho Demonstrates effective use of Microsoft Office 365 Productso Knowledge of Software Licensing Models (Microsoft, Oracle, IBM, Adobe, etc.) and stays informed of new and updated software license models and optionso Ability to execute at the detail level while maintaining a strategic alignment with the practiceo Identifying and solving process gapso Ability to speak up when something does not make sense and creating a plan to fix, streamline, and automateo Strong and effective team player with demonstrated ability to communicate in a virtual and Global team environmento Strong analytical skillso Strong organization skills with the ability to multi-task and prioritize work scheduleso Consistently approaches work with energy and a positive, constructive attitudeo Builds strong relationships with team members and stakeholderso Demonstrates openness to change and ability to manage complexitieso Ability to develop collaborative and harmonious relationships at all levels of the organizationo Excellent verbal and written communication skills, problem solving skills, attention to detail, interpersonal skills and the ability to interact professionally with internal and external partieso Effectively communicate technical information to both technical and non-technical colleagues.o ITIL certification a pluso Strong ability to work independently and manage one's timeADDITIONAL INFORMATION:Work Hourso Incumbent must make themselves available during core business hoursTravel Requirementso This position requires the incumbent to travel for work 1% of the timePhysical Requirementso This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.Vacancy expired!