Vacancy expired!
- 5+ years of IT experience, 3+ years of Salesforce Consulting experience
- Assist clients in defining Salesforce Service Cloud implementation project objectives and scope
- Lead business requirements gathering and process mapping sessions for customer service and support management business processes
- Configure best practices in Salesforce to address business requirements, workflows & approvals, and related processes, including system areas like email-to-case, web-to-case, Knowledge, Ideas, escalations and support surveys
- Lead businesses in the design and development of customer-centric Support experiences/communities
- Consult with customers on data and integration needs for the Service Cloud
- Proven ability to wear multiple hats (Business Analyst/Consultant/Systems Administrator)
- Strong people and communication skills
Vacancy expired!