Vacancy expired!
- Should be available to On-Call support with Field/Customers as needed
- Strong experience and knowledge in DataCenter technologies (Networking, Storage, Servers, Virtualization)
- Good in Technical Support management.
- Strong Networking experience, Storage and general server handling
- Should be string hands on data center management exp
- Successfully triage and resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Triage complex customer reported issues and assign it to respective Development/Engineering team for resolution
- Ability to work an 8-hour work shift between the hours of 8 AM - 8 PM ET, based on business needs.
- Flexible to be on call as support roster demands
- Knowledge or working experience on HPE OneView and Synergy related products
- Strong HPE hardware management skills and Strong Networking triaging experience
- Troubleshooting HPE Synergy and BladeSystem hardware and HPE storage arrays
- Ability to work with globally distributed teams - engage , collaborate and coordinate with global teams
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Understand and utilize ITIL.
- Willingness to collaborate and work with other Support engineers
- Participates as a team member and fosters teamwork by inter-group coordination
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
- Train and coach members of project groups to ensure effective knowledge management activity.
- Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
- Ability to train peers on solutions
Vacancy expired!