Vacancy expired!
The Vice President of Client Experiences Product Development will lead the engineering teams responsible for the strategy, architecture, design, and delivery of a set of platforms, capabilities, and tools to modernize the client experience at Visa, unifying, digitizing, and automating client onboarding and servicing experiences across the company.   Primary responsibilities include: ·       Oversee an engineering organization that works closely with Product and Client Services teams at Visa to reimagine the client service delivery experience for all of Visa’s products and services. ·       Lead the engineering teams responsible for the architecture, design, and development of a new set of platforms, services and tools that increase employee efficiency both for our clients as well as Visa through digitizing processes, workflows and devising smart experiences. ·       Drive transformation by being an advocate for our clients, extending focus from building siloed services, products, and solutions where client experiences are an afterthought, to one where client experiences are deliberately engineered and designed, where we deliver streamlined experiences for our clients.  ·       Lead a global organization with technology hubs in Bangalore, Poland and multiple North American sites and be responsible for the development and growth of this global organization. ·       Directly responsible for delivery of a set of capabilities and tools to modernize the client experience.·       Work directly and closely with cross functional stakeholder team to develop multi-year strategic outlook plans, instrumental in defining solutions for large / complex opportunities/challenges. ·       Define the architectural vision for the division, leads the build out of target state architectures for existing platforms. ·       Bring deep technical and architecture knowledge and experience to the role.  Highly experienced in best practices and patterns related to API design and system / application architecture.  Directly drives adoption of architectural process / practices and governance that ensures a best-in-class platform.  Utilizes prior experience and knowledge to ensure platforms can deliver to Visa's high bar on Operational and Cybersecurity requirements. ·       Reduce client time to value, and the overall number of interoperable tools and systems. Unification of tools, digitization of documentation, automating workflows and more, with a goal of building Net Promoter Score (NPS) for clients of all types and sizes, and reducing time to revenue.   This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Vacancy expired!