Vacancy expired!
If you meet all requirements and are interested in applying please send an updated resume to
Role: Help Desk Location: Remote during covid (onsite - Austin) Duration: 12 month contract, with high possibility of extensionKnowledge/Skills:- Standard application and operation systems used by client
- Desktop hardware and software support
- Entry-level technical writing and verbal communication
- Remotely supporting a remote environment.
- Windows and office troubleshooting
- 1+ year of Call center experience (preferred)
- Ticketing experience (ServiceNow - preferred)
- Troubleshooting with security application - RSA (preferred)
- VPN troubleshooting experience (advantage)
- Build rapport and elicit problem details from customers
- Quickly identify and learn appropriate software and hardware
- Triage, engage others, and escalate appropriately
- Write accurate reports, data and system documentation
- Pro-actively problem solve
- Adjust to frequently to changing priorities
- Demonstrate initiative and professionalism
- Installs, maintains and provides technical support for users, including password resets
- Performs hardware, software, and applications support and preventative maintenance
- Performs end-to-end environment appropriate support utilizing best practices and documented procedures
- Works with customers and purchasing to identify solutions, and obtain quotes for those solutions.
- Responsible for inventory management and record keeping
- Develops, documents, publishes and provides communications
- Performs system administration functions
- Contributes to team dynamics and successes
- Records incidents and events information
- Diagnoses and resolves or escalates technical support
- Responds to Service Desk requests
- Work with some Citrix and Bomgar
Vacancy expired!