Job Details

ID #23694553
State Texas
City Austin
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Bestinfo Systems LLC
Showed 2021-12-01
Date 2021-11-29
Deadline 2022-01-28
Category Systems/networking
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Operations Manager Austin, TXFull-Time(FTE)

Texas, Austin, 73301 Austin USA

Vacancy expired!

Title:

Operations Manager

Location:

Austin, TX

Job Type: Full-Time(FTE)

JD:A good candidate for our role is someone who:1.Has hands on technical support experience, preferably in application support.2.ITIL certified, or good knowledge of the ITIL process. 3.Client facing support, in a SDM or product management role. 4.Incident management experience. One thing to note, This is an individual contributor role, and folks that have been managing a large team might not have the hands on experience to do this role day in day out.

Required Skills:
  • Good card/payment industry domain knowledge.
  • Bachelor’s Degree with 10 plus years of card/payment/IT industry experience
  • Technical background preferred- Working knowledge or networking, application support, application design
  • Heavily involved in application delivery process, such as deployment or minor release.
  • Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
  • Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
  • Uses creativity and innovation to work through challenges and enhance efficiencies
  • Excellent ability to communicate at all levels within the organization
  • Excellent English telecommunication, written and oral skills
  • Adapts quickly to changes in work assignments, schedules and priorities
  • Be able to multi-task, handle emergency task and work under stress
  • Be responsible, flexible and reliable

Responsibilities:
  • Gather necessary information and report to Senior Operations Manager (OM) Team daily
  • Communicate with offshore OM regarding program issues/releases/change requests and cross functional team managers on program requirements as needed
  • Manage and review KPIs to verify contract SLAs are being met on a daily basis
  • Monitor tickets for production incidents and service request
  • Participate in reviews of releases and provide the communications back to MGMT team
  • In charge of system incident report management
  • Document and manage change request, participating in discussion, clarifying requirements and attending meetings as needed
  • In charge of incident management and release management, participate and host conference calls with onshore teams
  • Support back office fraud prevention team and automate the manual process
  • Support PCI and SOC audits for the business

Vacancy expired!

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