Job Details

ID #3304433
State Texas
City Austin
Full-time
Salary USD TBD TBD
Source Texas
Showed 2020-02-10
Date 2020-01-29
Deadline 2020-03-29
Category Technical support
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Inbound Tech Support - Bilingual (English/Spanish) (austin)

Texas, Austin 00000 Austin USA

Vacancy expired!

Volt is hiring Spanish/English bilingual tech support reps for our client in North Austin!Candidates selected for this role will support many of our client's popular mobile device products, including their industry-leading smart phones and tablets.As the first point of contact for customers, you’ll be the friendly voice of our client, providing award-winning customer service, troubleshooting, and technical support. We’ll rely on you to listen to customers and use your technical expertise, creativity, and passion for technology and customer service to meet their needs — and remind them that behind these great products are amazing people!For whom are we looking?You’re a Spanish/English bilingual communicator (written and verbal), a problem-solver, and amazing with customers! You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows and/or Mac environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experienceKey QualificationsProfessional troubleshooting expertise or proven technical abilityCustomer service focus and passion for supportAble to adapt approach to different communication stylesExperience interacting with customers in some wayAbility to manage multiple applications running at the same timeEnjoys troubleshooting technologyiOS, smartphone, tablet, PC or Mac experienceWork RequirementsFlexibility to work between the hours of 7:00 am and 10:30 p.m. (Central Time Zone) including weekends, with the possibility to flex up or down hours depending upon business needsSuccessful completion of initial trainingMinimum typing speed of 35 wpm while talking with customersAbility to pass all pre-employment requirements, including a criminal background checkDoes this look like the opportunity for you? Interviews will be starting soon, so APPLY NOW and call 512-338-4444 to follow up on your application. We look forward to speaking with you!Volt is an equal opportunity employer.

Vacancy expired!

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