Job Details

ID #46060395
State Texas
City Austin
Job type Contract
Salary USD $43 hr 43 hr
Source Programmer Resources International Inc (PRI Inc.)
Showed 2022-09-28
Date 2022-09-27
Deadline 2022-11-25
Category Writing/editing
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Technical Writer III

Texas, Austin, 78701 Austin USA

Vacancy expired!

Job Description: Remote roleProduct & Service Operations (PSO's) mission is to build a service engine that solves todays customer problems, and prevents tomorrows. Solving problems is at the core of what we do. We think in customers' shoes and strive to solve problems at the root, and broadly. We embrace a culture of innovation, ownership & accountability.We ultimately help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique view on both product and service allows us to partner with teams across to drive our business forward by representing the voice of the community and combining quantitative with qualitative signals to drive product launches, improvements and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather, to enable businesses to thrive.As a Knowledge Management - Product writer on the Product & Service Operations (PSO) team, you will be part of a team responsible for the coverage, quality, discoverability and accuracy of product content for internal, PSO support teams. You will do hands-on research and obtain necessary technical content from subject matter experts while translating it into clear, concise, structured documentation geared toward support. This means sometimes you are documenting something yourself, sometimes you are editing contributed content from someone else, and other times you are fixing and reorganizing existing documentation. In addition, you will have opportunities to do project management and drive strategic initiatives within the product support content space.ResponsibilitiesDesign, write, and maintain product support documentation that breaks down complex business products and concepts for an internal support audience.Work closely with product, product specialists, and support teams to ensure coverage, quality, and accuracy of content.Emphasize scale for knowledge strategy across multiple products while meeting requirements for specific regions and verticals as well as varying levels of access and technical capabilities.Leverage data to contribute to overall company, team and product goals, driving optimizations that move solutions closer to our customers.Meet tight publishing deadlines with attention to detail.Minimum QualificationsBA/BS degree4+ years experience in program management, customer service, marketing, operations writing, and/or technical documentationExperience writing, proofreading and editing.Experience authoring technical documentation for both technical and non-technical audiences.Experience with information architecture, structured authoring, and content management to produce and organize content with a logical flow.Attention to detail and the ability to manage multiple projects and deadlines simultaneously.Preferred QualificationsExperience working with XML content formatting.Established record of strong project ownership, project management, and self-direction.Experience or familiarity with delivering support through outsourced vendor partners.Experience working with or in support of diverse communities.Comments for Suppliers:

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