Manager Patient Access Services

Texas Health HEB seeks to hire a Manager Patient Access Services.Salary range is Min. $62,004/year to Max. $98,883/year – based on relevant experienceLocation: Bedford, TXWork Schedule Full time, Sunday through Thursday and rotating weekends.Job DescriptionPEOPLE: This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. May recruit, hire, dismiss, discipline and perform evaluations according to hospital policies/procedures. Conduct and/or participate in departmental or multidisciplinary meetings, may include recording meeting minutes. Assists in resolution of patient, employee and other customer concerns or occurrences, refer to higher authority if appropriate. Follows the Empowering Excellence Guidelines of Rounding for outcomes, Thank You Cards, Peer Interviews Employee Retention and Employee Satisfaction through Press Ganey, ensuring strong employee communication with holding department meetings and monthly staffQUALITY: This position has primary responsibility to manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and scheduling. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education, Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations. Ensuring timely resolutions of Event Reporting Tool and patient complaints. Monitor Duplicate Medical Records and Bad Addresses and other PAS Quality indicators Manage the Registration process and timely, accurate revision of patient accounts. Insure quality of demographic and insurance information for accounts registered in the Main Registration departments, Ensure accurate information obtained through the scheduling process. Timely addresses issues with processes that negatively impact the revenue cycle. Manage data collection efforts at all access points of responsibility. Ensure staff is utilizing the quality tools provided (Nebo, carepricer)SERVICE: This position has primary responsibility to manage function(s) for Patient Access Services Department, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling.Monitoring Press Ganey scores and patient comments. Communicate Press Ganey information with staff and initiates the improvements needed with other departments and clinic areas.Works with clinical leadership to improve overall customer service outcomes and insure a positive patient journey.Responsive to internal and external customer needs and request. Is timely with email responses and inquiries from clinical, Patient Access staff and THR Corporate.FINANCIAL: This position has primary responsibility to Manage function(s) for the Patient Access Services, including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling. Ensure that overtime and departmental resources are used properly.GROWTH: This position has primary responsibility to Manage function(s) for Patient Access Services including patient registration, verification, and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling.Ensure compliance with the THR Up-Front Collection Policy and employ necessary improvements if necessary.QualificationsThe ideal candidate will possess the following qualificationsEducationHigh School Diploma or equivalent with 5 years experience required. Or, an Associate's Degree and three years experience is preferred.Experience3 years experience in business office management positions in a healthcare or related organization required with Associates. 5 years experience with high school diploma or equivalent. Highly prefer strong ED experience and people management skills Licenses and CertificationsCHAA - Certified Healthcare Access Associate, Or, CHAM - Certified Healthcare Access Manager preferred upon hire.CPI-Crisis Prevention Intervention Training within 60 days of hire.SkillsTyping or PC skills, medical terminology and good organizational skillsAt Texas Health HEB we take seriously our mission to improve the health of those in our community. We are a 296-bed, acute-care, full-service hospital serving our community since 1973. Our location in the DFW mid cities provides convenient care to the residents of Hurst, Euless, Bedford and the surrounding areas.If you’re looking for women’s services, outpatient surgery, oncology, cardiac rehabilitation and emergency medicine, we’ve got it. Plus we’re an accredited Cycle IV Chest Pain Center, a Level III neonatal intensive care unit and provide nuclear medicine, neonatal intensive care, respiratory therapy and orthopedic medicine.And talk about award winning. Texas Health HEB is Joint Commission-certified in both Heart Failure and Chest Pain, a Primary Stroke Center, a Level III Trauma Center and a designated Baby Friendly facility. We are a top-notch choice in North Texas for emergency services, women’s services, cardiac care and much more.As part of the Texas Health family, we employ over 24,000 employees and are among the areas top five largest employers. Come be a part of our exceptional team as we continue to provide outstanding care and deliver award winning results. You belong here.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.