Vacancy expired!
Customer Support Representative IPosition Overview: Repair assistance on telephone, video, DSL/broadband, wireless systems trouble. Analyze and interpret data for trouble shooting.Coordinate with other departments on service installations and changes necessary to update billing, plant facilities and other company records.Review and complete all installation and repair related tasks within the billing system. Review and complete forms and reports related to installation and repairs.Responsible for maintaining accurate and complete records and taking any corrective action as needed.This position assist with routine tasks associated with telephone, video, DSL/broadband, wireless systems, and other task assigned by management.Primary Responsibilities: Assist in diagnosis and repair of telephone, video, DSL/broadband, email, wireless systems within the copper, coax and fiber plant. Use and maintain knowledge of billing system and all supportive systems used to assist in diagnosis and repair of telephone, video, DSL l/broadband, email, wireless systems. Assign and dispatch techs on service orders, trouble tickets, maintenance tickets, locates and other necessary tasks.Review reports associated with outside plant tasks and duties. Review and complete all tasks associated with processing and closing service orders, trouble tickets, maintenance tickets, locates and other necessary tasks. Coordinates with other departments on service installations and changes necessary to update billing, facilities and other company records.Completes any installation and repair-related forms and reports.Uses computers and computer operating systems to complete all Outside Plant installation and repair related tasks, forms and reports.May confer with customers and technical support staff to further determine problems and acceptable resolutions.Analyzes and troubleshoots basic technical problems or issues.Collaborate with peers within the Outside Plant, Central Office, Business Office, and other groups on cross-functional projects.Shall perform other duties as assigned within his/her capabilities as determined by management and based on needs of the business. Serve as a proficient trouble-shooter and take involvement in resolution of outages in coordination with other groups and departments.Shift: Monday-Friday 8am-5pmPayrate: $17/hr.Apply now for Immediate Consideration!Why Kelly ® ?You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Vacancy expired!