Vacancy expired!
- Receive roadside assistance service requests
- Assign contractor service vehicles to appropriate locations. Relays work orders, messages, and information to or from contractor service vehicles using software text messaging or telephones.
- Confers with customers or supervising personnel to address questions, problems and requests for service.
- Escalate all disputes or un-satisfied service confirmations in a timely manner.
- Records and maintains current motor club customer requests, service(s) performed, vehicle identification information, billing charges, and other dispatch information.
- Work in a reciprocal team environment to handle large call volumes.
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.
- 6+ months of call center experience.
- Effectively use multiple computer systems, phones, and other technologies at a time.
- Flexible and adaptable to business requirements (Shift and weekend work schedules).
- Excellent listening and communication skills (both oral and written).
- Excellent intuitive and analytical skills to review cases and determine solutions to requests.
- Ability to perform basic math.
- Adaptability to new techniques, talk paths and performance standards.
- Multi-tasking proficiency.
- Collaboration, problem solving and investigation skills.
- Ability to identify trends, present solutions for issues and/or opportunities for improvement.
- Ability to build effective working relationships with co-workers including peers and leaders
Vacancy expired!