Vacancy expired!
- Create, Receive, Monitor, Maintain and Resolve work tickets.
- Imaging, Setup and Support of computer(s), monitor(s), mobile device(s).
- Maintain on-site presence at designated service locations to support end users.
- Software installation, support and make sure it is compliance with the company standards.
- Perform pro-active and on-demand health check of IT systems including, but not limited to printers, copiers, fax machines, scanners, and video conference equipment.
- Training end users on how to operate office automation equipment as requested.
- New hire orientation including show user how to work on IT assets daily basis, debrief policy(s) such as security policy, usage etc.
- Support access to corporate network/wireless and applications (both on network as well as over VPN).
- Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking.
- Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy ticket queue(s).Tickets must always be updated with a status.
- Must be local to Carrollton, Texas.
- At least 3 years’ experience in Technical Support.
- Experience in imaging computers and updating software.
- Experience with maintaining office equipment.
- Experience with various ticketing systems.
Vacancy expired!