Job Details

ID #45371938
State Texas
City Carrollton
Job type Permanent
Salary USD $85,000 - $110,000 85000 - 110000
Source CAC America Corporation
Showed 2022-09-02
Date 2022-09-01
Deadline 2022-10-31
Category Et cetera
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Supervisor, IT Operations and Maintenance (Telecommunications Industry)

Texas, Carrollton, 75006 Carrollton USA

Vacancy expired!

Supervisor IT Operations and Maintenance

Location: Carrollton, TXNOTE: The primary location for this job is listed as above. However depending on the project's status, another location in Plano, TX area will be assigned temporarily.Industry: TelecommunicationsSchedule: M-F, 9-5. On call when necessaryPosition Type: Full-Time Exempt

Job Description:Will work in a 24x7 Operations Center environment performing a wide variety of tasks to include:-Supervise Operations and Maintenance team (9+ members).-Responsible for problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in the Client’s American and Japanese offices. -Ensure tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure. -Provide periodical updates to customers and various internal departments.-Resolve critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers. -Perform internal system maintenance activity. -Monitor the status and performance of Client's American office's services and facilities.-Perform various provisioning activities.-Handing remote hand requests from related party.-Perform Client Company-related site inspection.-Develops and maintains a framework of policies and procedures for operations and maintenance.-Create and update the documents for operations and maintenance.-Providing training to the team.-Interacts and negotiates with vendors to secure competitive and sustainable operations.-Supports for budget planning and expense controlling. -Performs any and all other related duties, as assigned by The Client, from time to time.Qualification / Requirements:-Have experience in the telecommunications / IT industry.-Have management experience.-Knowledge of Cloud Services (Microsoft Azure is preferred.)-Knowledge of Enterprise and Service provider IT infrastructure.-Knowledge of Networking and Server systems (Cisco CCNA certification is preferred.).-Excellent written, oral, and interpersonal communication skills.-Capable of multi-tasking, time management and prioritization of workload.-Ability to assess faults, priorities, respond and escalate accordingly.-Willing to learn and develop new skills.-Co-operate with teammates and other departments.-Always think “Customer first”.-Excellent understanding of the organization’s goal and objectives.-Knowledge of applicable data privacy practices and laws.-Great project management skills.Salary: 85K-110K (Depends on Experience)

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