Serve lead waitstaff, assisting in the training of new staff; provides on-going coaching of wait staff.
Ensure all 'front of the house' opening or closing requirements are completed.
Make daily staff table assignments among staff that are scheduled.
When on duty, monitor the dining area for customer concerns.
Assist other waitstaff in addressing customer concerns when necessary.
Serve as an extension of the dining services management to accept and convey resident feedback.
On occasion, may assist with periodic in-services/training sessions for staff to promote good service.
The ability to project a friendly, courteous, and helpful manner to residents, families, and co-workers.
Prior training or experience in how to deliver superior customer service.
A demonstrated ability to develop effective relationships with customers, to effectively address customer concerns and complaints, and to cultivate and convey customer feedback to management.
Prior success with, or the ability to lead other team members to exhibit top notch customer service and hospitality.
The ability to model the ICARE services standards, particularly with relation to the expected on-stage dos and donts.