Vacancy expired!
- Lead hardware ITAM team that primarily leverages ServiceNow
- Manage the modernization of the ITAM process that builds on an industry standard platform, to gain more insights into relationships and life cycle management, that more effectively help DTCC manage risk
- Drive Configuration Management Database (CMDB) data quality and coverage efforts
- Collaborate with all engineering teams ensuring they are aware of ITAM capabilities and their responsibilities for their data in the CMDB
- Align with Change, command center, and those responsible for life cycle management of their components
- Establish and maintain documentation of policies, procedures, job aids, and reports
- Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
- Involvement in audit and regulatory reviews
- Maintain strong operational controls around ITAM
- Strong people leadership is needed to help shepherd the team thru a major transformation
- Strong communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
- Strong critical thinking, communication and teamwork skills are key to be successful in this role
- Minimum of 8 years of related experience, IT delivery and/or support.
- Proven track record of leading ITAM functions
- Familiarity with Agile methodology
- Familiarity with Infrastructure design standards for modular, secure, and resilient applications to drive root cause analysis across the breadth of the enterprise
- Strong knowledge and understanding of ServiceNow & ITSM
- Experience initiating Continuous Improvement Projects
Vacancy expired!