Freelance Onsite Technician – 1st / 2nd Level Support ( m/w/d)

Technical Skills Required:Onsite IT support (1st / 2nd level)Windows environment, Office 365Azure & Entra IDApple environment (Mac, iPhone, iPad)iTunesJAMF (strong asset)Hardware support (PCs, Macs, printers, scanners…)Ticketing tools (ITIL)Main Responsibilities:Support to end-users on workstations and mobile devicesInstallation, replacement, relocation, and removal of IT equipmentTroubleshooting hardware and software incidentsSupport for monitors, printers, scanners, and docking stationsReceiving, inventorying, preparing, and installing IT equipmentProviding clear and timely feedback to users and ensuring proper ticket updates