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Provide excellent client service by processing both business and individual banking transactions and cross-selling bank services. Also responsible for effectively promoting and selling all retail products and services, providing all aspects of client service, and developing strong, personal, multiple product relationships with clients. Serve as a back-up to the Client Services Department as scheduled through the client services call queue. Hours are Monday through Friday, 8:00 AM to 5:00 PM and Rotating Saturdays at Alameda from 9:00 AM to 1:00 PM.Sales Answer questions providing accurate information or making the proper referral if necessary Develop strong relationships with clients (including but not limited to: follow-up letters and calls, acknowledging and greeting clients in the lobby, calling clients by name, etc.) Develop new account relationships with prospective clients (business development contacts) Actively and enthusiastically participates in the Bank’s retail sales program Enthusiastically embrace promoting all retail products and services (including but not limited to: depository accounts, consumer loans, overdraft protection, IRA’s, Safe Deposit Boxes, cash management, Bank Online and Mobile Banking) Answer questions providing accurate information or making the proper referral if necessary Becoming familiar with all of American Bank subsidiary products and services – looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate individualsTeller Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals Accurately verify all coin and currency Examine checks for endorsement and proper presentment Cash checks - pays out money after verifying, signature, stop payments and account balance Prepare change orders for clients Accurately complete Currency Transaction Reports when applicable Process loan payments Process stop payments Redeem savings bonds Provide additional products including Cashier’s Checks and Personal Money Orders Exchange foreign currency Process credit card cash advances Process domestic and foreign wire transfers Accept and process items to be sent for collection Keep teller drawer counted down according to drawer limits Balance teller cash drawer daily in accordance with Bank procedures Balance TCR or TCD daily, where applicable Balance and service coin machines where applicable Assist, as needed, in balancing the cash vault daily Prepare shipment to/from vault, where applicable Assist clients in accessing their safe deposit boxes, where applicable May be responsible for Banking opening and closing Provide client's balances or instant statements, on request, for deposit and loan accounts Answer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller station Remain alert to fraud, following established procedures and utilizing tools including signature verification, pop-ups etc. Maintain the highest level confidentiality with all information obtained Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workers Prior to changing, altering or releasing any account information, responsible for authenticating the client's identity and their authorization to act on behalf of the account as stated on the account's signature card contract. Perform additional duties and special projects as assignedPersonal Banker Open new accounts (matching needs with appropriate products) Process consumer loan applications (including the initial interview and the denial or the approval, loan closing/funding) Answer client questions providing accurate information, resolving client issues, or making the proper referral if necessary Remain alert to possible fraud situations - Act promptly to safeguard bank and client assets when questionable transactions are requested by existing or potential clients Provide notary services Call clients regarding overdrawn accounts Have a general understanding of the operations of electronic banking products (bank online, bank-by-phone, bill pay, text banking, remote deposit, mobile banking, eStatments and other channels Ability work at different branch locations in the area Prepare and PIN Business and Personal Check Cards and ATM cards Place check and deposit slip orders Assist clients with Safe Deposit Box services Assist clients with Bank Online Assist clients with Mobile Banking Request OFAC checks Assist clients with FDIC guidelines Process transaction disputes Process domestic and foreign wire transfers Travel to other branches for training Distribute incoming mail and interoffice mail Complete Closed Account forms Complete Change of Address forms Prepare Business Bank Online formsClient Services Ability to effectively communicate with internal and external clients in a manner consistent with the Bank’s professional and behavior standards Provide excellent service to clients over the phone and in person Provide research and follow up with clients as necessaryMiscellaneous Prior to changing, altering or releasing any account information, responsible for authenticating the client’s identity and their authorization to act on behalf of the account as stated on the account’s signature card contract Performs additional duties and special projects as assignedNon-essential Duties & Responsibilities Ability to operate telephone, fax machine and PC Ability to carry and place teller’s drawer in place Ability to carry large bags of money Restock supplies as needed (example: water, paper, etc) Observe clients carefully as they enter and exit the bank doorsExperience RequiredPersonal Banker I/Teller: Grade 7 One to two years in banking or related field Previous teller experience required Extensive cash handling and balancing experience required Previous new accounts or Personal Banker experience preferred but not requiredPersonal Banker II/Teller: Grade 8 Minimum of 2 years’ experience as a Personal Banker/Teller Above average performance review score Excellent client service skills including attentiveness, information retention, tact and diplomacy Thorough knowledge of the Bank’s products and services Professional image (business attire and professional communication etiquette and interviewing skills) Competence with computers, telephone and other office machinery Thorough knowledge, comprehension, and benefits of all retail policies and procedures Pro-active personality (ability to seek out and ask for business instead of waiting for it to come) Excellent written and oral communication skills Familiar with retail banking regulations and responsibilities Ability to work in a fast paced environment and under pressure as needed The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions Flexible regarding scheduling Available to work rotating Saturdays and evenings Must be able to work at different branch locations as business needs dictateEducation High school graduate or equivalentID: 1838 External Company URL: www.americanbank.com Street: 800 N. Shoreline Post End Date: 12/31/2020 Overview: Provide excellent client service by processing both business and individual banking transactions and cross-selling bank services. Also responsible for effectively promoting and selling all retail products and services, providing all aspects of client service, and developing strong, personal, multiple product relationships with clients. Serve as a back-up to the Client Services Department as scheduled through the client services call queue.Hours are Monday through Friday, 8:00 AM to 5:00 PM and Rotating Saturdays at Alameda from 9:00 AM to 1:00 PM.Responsibilities: Sales
Answer questions providing accurate information or making the proper referral if necessary
Develop strong relationships with clients (including but not limited to: follow-up letters and calls, acknowledging and greeting clients in the lobby, calling clients by name, etc.)
Develop new account relationships with prospective clients (business development contacts)
Actively and enthusiastically participates in the Bank’s retail sales program
Enthusiastically embrace promoting all retail products and services (including but not limited to: depository accounts, consumer loans, overdraft protection, IRA’s, Safe Deposit Boxes, cash management, Bank Online and Mobile Banking)
Answer questions providing accurate information or making the proper referral if necessary
Becoming familiar with all of American Bank subsidiary products and services – looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate individualsTeller
Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
Accurately verify all coin and currency
Examine checks for endorsement and proper presentment
Cash checks - pays out money after verifying, signature, stop payments and account balance
Prepare change orders for clients
Accurately complete Currency Transaction Reports when applicable
Process loan payments
Process stop payments
Redeem savings bonds
Provide additional products including Cashier’s Checks and Personal Money Orders
Exchange foreign currency
Process credit card cash advances
Process domestic and foreign wire transfers
Accept and process items to be sent for collection
Keep teller drawer counted down according to drawer limits
Balance teller cash drawer daily in accordance with Bank procedures
Balance TCR or TCD daily, where applicable
Balance and service coin machines where applicable
Assist, as needed, in balancing the cash vault daily
Prepare shipment to/from vault, where applicable
Assist clients in accessing their safe deposit boxes, where applicable
May be responsible for Banking opening and closing
Provide client's balances or instant statements, on request, for deposit and loan accounts
Answer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller station
Remain alert to fraud, following established procedures and utilizing tools including signature verification, pop-ups etc.
Maintain the highest level confidentiality with all information obtained
Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workers
Prior to changing, altering or releasing any account information, responsible for authenticating the client's identity and their authorization to act on behalf of the account as stated on the account's signature card contract.
Perform additional duties and special projects as assignedPersonal Banker
Open new accounts (matching needs with appropriate products)
Process consumer loan applications (including the initial interview and the denial or the approval, loan closing/funding)
Answer client questions providing accurate information, resolving client issues, or making the proper referral if necessary
Remain alert to possible fraud situations - Act promptly to safeguard bank and client assets when questionable transactions are requested by existing or potential clients
Provide notary services
Call clients regarding overdrawn accounts
Have a general understanding of the operations of electronic banking products (bank online, bank-by-phone, bill pay, text banking, remote deposit, mobile banking, eStatments and other channels
Ability work at different branch locations in the area
Prepare and PIN Business and Personal Check Cards and ATM cards
Place check and deposit slip orders
Assist clients with Safe Deposit Box services
Assist clients with Bank Online
Assist clients with Mobile Banking
Request OFAC checks
Assist clients with FDIC guidelines
Process transaction disputes
Process domestic and foreign wire transfers
Travel to other branches for training
Distribute incoming mail and interoffice mail
Complete Closed Account forms
Complete Change of Address forms
Prepare Business Bank Online formsClient Services
Ability to effectively communicate with internal and external clients in a manner consistent with the Bank’s professional and behavior standards
Provide excellent service to clients over the phone and in person
Provide research and follow up with clients as necessaryMiscellaneous
Prior to changing, altering or releasing any account information, responsible for authenticating the client’s identity and their authorization to act on behalf of the account as stated on the account’s signature card contract
Performs additional duties and special projects as assignedNon-essential Duties & Responsibilities
Ability to operate telephone, fax machine and PC
Ability to carry and place teller’s drawer in place
Ability to carry large bags of money
Restock supplies as needed (example: water, paper, etc)
Observe clients carefully as they enter and exit the bank doorsQualifications: Experience Required
Personal Banker I/Teller: Grade 7
One to two years in banking or related field
Previous teller experience required
Extensive cash handling and balancing experience required
Previous new accounts or Personal Banker experience preferred but not required
Personal Banker II/Teller: Grade 8
Minimum of 2 years’ experience as a Personal Banker/Teller
Above average performance review score
Excellent client service skills including attentiveness, information retention, tact and diplomacy
Thorough knowledge of the Bank’s products and services
Professional image (business attire and professional communication etiquette and interviewing skills)
Competence with computers, telephone and other office machinery
Thorough knowledge, comprehension, and benefits of all retail policies and procedures
Pro-active personality (ability to seek out and ask for business instead of waiting for it to come)
Excellent written and oral communication skills
Familiar with retail banking regulations and responsibilities
Ability to work in a fast paced environment and under pressure as needed
The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions
Flexible regarding scheduling
Available to work rotating Saturdays and evenings
Must be able to work at different branch locations as business needs dictateEducation
High school graduate or equivalent
Vacancy expired!