Vacancy expired!
The Senior Support Specialist is responsible for providing technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone, or from a remote location. The technical skills include knowledge of electronic equipment and computer software. Qualified and interested candidates should email their resumes to Slater Davidson - Duties and Responsibilities:
- Exercises minimal independent judgment with direction from supervisor.
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of lower complexity.
- May install software or perform hardware testing remotely.
- Participate and collaborate with other Support Specialists and collectively work as a team to monitor and resolve tickets and requests in the daily queue.
- Provide troubleshooting and support to resolve issues.
- Liaise with vendors and other IT personnel for problem resolution. customer satisfaction.
- Always strive to provide an exceptional customer experience.
- Maintain customer relationships and ensure customer satisfaction.
- Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills. (Required)
- Basic ability to work independently and manage one's time.
- Excellent troubleshooting and ability to solve IT issues.
- Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.
- Associate degree in a computer-related field or equivalent training required.
- Applicants must have prior experience supporting financial services companies or credit unions.
- At least two years of experience required.
- Experience working with a ticket system (we use Connect Wise.) Other examples: Zendesk, ZOHO CRM, ServiceNow, etc.
- A+ Certified (preferred)
- Experience with ITIL methodology a plus
Vacancy expired!