Vacancy expired!
Technical Support Engineer Richardson, TX/ Denver, CO/ Atlanta, GA
NICE is looking for a Technical Support Engineer for our Analytics Solutions. Candidates will work supporting large complex enterprise software clients; have applications, server, SQL, network background and excellent problem solving skills. This position may require the ability to work a flexible shift, including later hours, 8 am - 8 pm ET or 9 am - 6 pm MT. Responsibilities:- Interfacing with large critical customer accounts
- Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
- Strong Account Management skills
- Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
- Participate in knowledge transfer activities as required
- Work in accordance with NICE support process, procedures, contractual SLA's.
- Bachelor's degree in Computer Science / Software Engineering (or similar)
- Experience in Web Applications support
- Experience in Database Troubleshooting and Tuning (MS SQL)
- Experience as IT (Network and system) that worked on Server issues mainly
- Strong troubleshooting and problem solving skills
- Experience in customer support serving global customers
- Excellent English verbal and writing communication skills
- Team player - ability to work well in a close team environment
- Fast learner with ability to educate her/himself on relevant technologies
- Ability to multitask and prioritize work
- Ability to remain focused and calm under pressure
Vacancy expired!