Vacancy expired!
Provide leadership for an account or portfolio larger than $5M, influencing customer’s IT strategy by proposing new or alternative solutions. Develop and maintain strong relationships with senior executives in the customer organization including CXO level relationships. Take overall accountability of service delivery to customer, multi-year strategic planning, Business Development, Relationship Management, and profitability of the account.
- Build and manage relationship with all key stakeholders and decision makers within customer organization, including CXO level relationships and drive penetration in various domains/functions of the clients
- Establish a strategic vision for the account. Work with Client Partner to build a roadmap for the next 3-5 years showing aspirational growth (revenue/profitability), engagement models, client perception and investments/resources needed
- Create and manage Account Operating Plan in alignment with organizational and account goals.
- Ensure growth of UST footprint with customer to meet or exceed account growth plans and targets
- Develop strong understanding of customer’s business needs and provide thought leadership to client on business domain/technology solutions. Leverage products and service capabilities where required.
- Lead and manage teams across various techno-functional streams within the account, ensuring employee engagement and productivity. Predict and manage attrition in critical roles
- Take overall responsibility for account/service delivery outcomes, including finance and resource management. Work beyond account boundaries, managing internal stakeholders to meet the account goals of revenue, profitability and customer satisfaction
- Regularly monitor sales trends, market dynamics and incorporate into existing account strategy and plan, influencing IT strategy to the customer by proposing new or alternative solutions and balancing effectiveness and efficiency.
- Exemplify leadership in conferences, meets and seminars, by presenting thought leadership and connecting with key customers.
Vacancy expired!