Account Manager, Fleet Solutions

The purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers’ needs.1. Grow and maintain current customer volume through customer relationships and follow throughResponsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume2. Identify base volume customers with growth potentialContact new base customers within 48 hours of account assignment to schedule personal introduction with current BDMPerform volume usage analysis to increase domestic gallonsProvide solutions to ensure sales targets are not impacted3. Manage customer attritionContact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed4. OtherCustomized customer reportingCustomer support, education and trainingManage sales activity in SalesforceAnalyze and provide pricing/payment termsLiaison with Credit Department for collectionsFraud review and recommendations to reduce riskProcess card issuesReport and analyze KPI’sAttend weekly sales meetings in person