Vacancy expired!
Job Description
Southern Glazer’s Wine & Spirits, the largest, privately held liquor / wine distribution company in the USA, is looking for an ambitious, motivated, professional employee to join our operation’s team.
The Accounts Receivable Department is cross trained in all NCC departments to better assist our customers and sales force.
Working in a fast pace environment by researching past due balances, contacting customers and sales, resolving discrepancies, keeping all accounts under the 90+ days.
The National Call Center is open from 8 : 00am to 11 : 30pm EST. Job Responsibilities :
Ensure collection of past due customer accounts from inception to account resolution.
Submit invoice and credit copies to customers.
Provide overflow support for internal and external customer support lines.
Notify customer of outstanding balance, research payment discrepancy, and document actions taken.
Ensure timely follow-up to comply with severity of past due status.
Work with Credit Corrections to secure product credits.
Process credit apply batches
Provide cooperative communication to foster collaboration with suppliers and sales force.
Professional commitment is expected (i.e. attendance, promptness, focus on job & tasks, always working and contributing.)
Emphasis in Statistics, Quantitative Methods of Business and / or Information Technology a plus.
At least three years of professional work experience (internships will be considered as work experience)
Strong Analytical skills.
Ability to take responsibility and ownership of accounts assigned.
Must be able to clearly communicate and voice personal opinions in a professional manner about solutions / recommendations to various levels of management even when faced with opposition or pushback.
Must be flexible and able to work any hours that the call center is open. Shifts may change.
Must be able to work under time deadlines and maintain / produce accurate customer records to reflect account status while providing a high level of service and efficiency.
Responsible for understanding and learning the alcoholic beverage distribution industry and how each functional business area operates (both locally and as part of the national company).
Ability to handle incoming calls and resolve customer issues
Must be proficient in Microsoft Office, including Outlook, Word and Excel
Process Payment Commits for all supported states
Assist with accurate completion of all assigned depository bank reconciliations and cash management responsibilities.
Post and reconcile payments through Lockbox, Sales Force Remote Deposits, Mobile Deposits, Online Banking, DWS and Depot Credit Card Payments and physical check payments.
Assist with research and follow up on outstanding items on bank reconciliations and facilitate necessary adjustments.
Perform other work related duties and special projects as assigned by Management.
Required Skills :
High School Diploma / GED
2-3 years of experience in the Accounts Receivable field.
Accurate and Quick data-entry skills and 10 key by touch
Proficient in MS Office (Word, Excel, Outlook) and proprietary record-keeping database.
Persuasive negotiation skills in matters of payment discrepancies.
Strong analytical, critical thinking, problem solving and customer service skills.
Strong skills for attention to detail and organizational skills.
Professional written and verbal communication skills.
Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction and perform assigned duties.
Ability to work well within a team as well as independently.
Travel :
As needed in case of an emergency
Vacancy expired!