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You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. SMThis position will analyze, research, and understand member appeals request claims, determine additional information required, make appeal determinations, send correspondence to member of appeal outcome. Demonstrate good verbal and written communication skills for outbound calls and correspondence.This position is full-time (40 hours/week) Monday - Friday. Employees are required to work on our normal business hours of 8:00am – 5:00pm Pacific Standard Time (PST) zones. It may be necessary, given the business need, to work occasional overtime.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)
1+ years of customer service experience
1+ years of working experience with Microsoft Office (MS Word - creating, editing, and saving documents), MS Outlook (email and calendar management), MS PowerPoint (creating, editing, and presenting slide decks) and MS Excel (filtering, sorting, and editing data in spreadsheets, formulas and creating pivot tables)
Ability to work an 8-hour shift between normal business hours between 8:00am – 5:00pm - Pacific Standard Time zones
Preferred Qualifications:Experience with ETS, ECAA, DOC360, NICE, ISET, HSR, Client Letter
Experience working on Appeals or Grievances
Knowledge of HMO and/or Claims
Bilingual fluency in English and Spanish
Telecommuting Requirements:Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:Good written and verbal communications skills
Ability to work independently
Great collaboration skills
Self-motivated
Detail Oriented
Dependable (Attendance, projects, work)
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vetCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families, and veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SMColorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 - $26.88. The salary range for Connecticut / Nevada residents is $16.83 - $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #YELLOW
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