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DescriptionSummary of Responsibilities:The primary focus of the Project Manager is to assist with the coordination of multiple projects, organizing activities and developing programs to support the Operation’s strategic direction, supporting process improvement activities identified through root cause analytics.Essential Functions:
Action Plan management
Communicate potential risks to impacted stakeholders
Monitor adherence to legal obligations and service levels
Solve complex issues that pose reputational and financial risk
Track program progress and completion of projects
Coordinate audit readiness activities
Analyze departmental data to suggest potential changes in systems, procedures, and training
Demonstrate exemplary customer service behaviors for both internal and external customers
Update policies and procedures to comply with state and federal auto lending regulations.
Supports corporate vision and direction in matters of existing and potential operational changes to optimize the efficiency and effectiveness of all resources.
Maintains a comprehensive working knowledge of all tools that are available to each associate, continually coaching and training associates to perform at peak capacity.
Develops and fosters internal relationships to build points of contacts to quickly resolve escalated and unresolved customer issues and conflicts.
Interacts with leadership of other departments to maximize efficiency.
Other Functions:
Perform other duties and special projects as assigned.
Requirements:
Bachelor’s degree in a related field, or equivalent combination of education and experience, required
Five (5) – seven (7) years of experience in a Servicing/Originations role or related experience required; or has proven they can excel in all Essential Functions
Experience in successfully addressing urgent high risk customer situations
Ability to maintain confidentiality
Excellent organizational and time management skills
Excellent communication, negotiation and closing skills a must
Excellent written and verbal communication skills
Working Conditions:The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Overtime work may be required throughout the year
Shifts and/or schedules may change throughout the year as dictated by management and business needs
Travel to multiple facilities may be required.
May be able to lift, push, or pull materials weighing up to twenty (20) pounds.
May be required to sit and review information on a computer screen for long periods of time.
May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.
Employer’s Rights:This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Vacancy expired!