Job Details

ID #46161431
State Texas
City Dallas / fort worth
Job type Permanent
Salary USD TBD TBD
Source Pinnacle Group
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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Customer Service Administrative Assistant

Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Vacancy expired!

Positions: 1 Pay Rate: $24.00/hr Duration: 6 months with possible extension. Ultimate goal is to have someone convert. Training: Mesquite Service Center High Point Dr. Mesquite, TX. (Approx. 2 months) ;

Mileage travel will be reimbursed Location: Oncor - 7309 Frankford Rd, Dallas, TX 75252Work Schedule: The hours in office are roughly 8:00am - 4:00pm 3/5 days in the office at the Dallas address. We allow Mondays and Fridays to be remote or at other offices if desired. Training will be all onsite Top Skill Sets: • #1 Good customer service skills (on the phone with customers, having tough conversations often each day) • External customers & internal business units • Quick learners with solid computers (Microsoft tools & proprietary systems) • Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work Job Description: • Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices. • Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end. • Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis. • Workload will need to be prioritized to ensure that assignments are completed in a timely manner . Experience Requirements: • 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology • Proven customer service and communication skills • Proven team-building and organizational skills • Lean Six Sigma training (Preferred) Skill Requirements: • Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities • Ability to possess a working knowledge of Oncors operating environment, specifically in regard to the surrounding work group • Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired • Ability to learn internal Oncor computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc. Example of Job Duties includes: • Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed • Communicate with operations on reject orders if clarification is needed • Send customers load sheets & receive load sheets • Review load sheet for accuracy and send back to customer, if not filled out completely • Set up project in WMIS/FRAMME or Partner (design programs) • Assign load sheet to Project Manager based on workload and area • Create job packet for Project Manager (print out sketch of work area in Partner or Framme) • Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint) • Track project statuses • Provide workload data to Supervisor upon request • Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools

Vacancy expired!

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