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You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work. SMAs a Customer Service Representative , your role will be to assist in answering both provider and patient inbound phone calls. Conduct outbound phone calls to patients to include but is not limited to collecting initial information as well as assist in coordinating the delivery of medication.This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders.
Ensure patients and providers are supported by following escalation through to finish.
Works as a liaison with operations partners letting them know of any patient or practice issues/concerns.
Enters notes/information into pharmacy processing system.
Respond professionally and appropriately to team members who have not followed process and provide examples of process.
Focus on patient care and quality assurance
Promote and educate on Optum tools (Patient Portal, Provider Portal, Optum Connections, etc.)
Able to work flexible hours.
All other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)
1+ years of customer service experience
Basic knowledge in Microsoft Outlook, Excel and Word
General knowledge of pharmacy laws, practices and procedures
Knowledge of insurance and third-party billing system
Ability to work an 8-hour shift Monday-Friday from 8:00am to 5:00pm
Preferred Qualifications:Pharmacy Technician license, or ability to obtain, if required by state law
Experience in pharmacy or healthcare
Experience with a complex pharmacy system
National Pharmacy Technician Certification current and in good standing
Telecommuting Requirements:Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:Ability to manage multiple tasks and set priorities
Ability to establish and execute action plans; able to share your past successes
A strong business acumen and ability to make good judgments
Excellent interpersonal skills
Ability to be diplomatic when faced with conflict, and always communicate in a professional and courteous manner
Ability to produce quality results with a detail-oriented focus
Professional demeanor and courteous attitude
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vetCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SMColorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 - $23.51. The salary range for Connecticut / Nevada residents is $16.00 - $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #YELLOW
Vacancy expired!