Vacancy expired!
- Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
- Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
- Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
- Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
- Updating physical assets within the asset management tracking system
- Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
- Performing customer service representative responsibilities as needed
- Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Vacancy expired!