Guest Service Screener PRN - Parkland Health - may travel to community clinics

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

The primary purpose of this position is to screen staff, patients, vendors, and visitors at all screening stations to ensure each person entering is screened prior to entering a Parkland Health facility and wears a mask upon entry per the current guideline. This position is also responsible for taking temperatures, asking screening questions, providing visitors with a screening wrist band or stickers, and ensures the screening stations are fully stocked with PPE and hand sanitizers. Additionally, this position supports safety initiatives and help to create a welcoming environment at the front entrance/screening station.

Minimum Specifications Education

• High School Diploma or GED required. Experience
• One year of experience in a healthcare or customer service environment preferred.
• Bilingual in Spanish preferred. Equivalent Education and/or Experience

Certification/Registration/Licensure Required Tests for Placement Skills or Special Abilities

• Must have reliable transportation.
• Requires good verbal communications, reading, and writing skills.
• Must have very strong interpersonal skills, friendly personality, and the ability to represent Parkland in a positive manner while being effective in screening.

Responsibilities

1. Greets and screens all staff, visitors, and vendors prior to allowing entry per guidelines as established by leadership.
2. Provides masks and personal protective equipment (PPE) and ensure all persons entering are wearing masks per the established procedure
3. Maintain ample screening supplies, PPEs, masks, and hand sanitizers at the entrances and place order for additional supplies as needed.
4. Disinfects high touch point and maintains a clean and welcoming environment at the assigned station and the front entrance, including front lobby areas.
5. Maintains a positive working relationship with staff in all areas of the hospital in order to facilitate effective communication among all.
6. Coordinate with supervisors to to report non-compliance and escalate issues in a timely manner through the proper channels.
7. Stays abreast of latest developments in entrance screening protocols by reading emails sent by the management team and attending trainings/meetings.
8. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impacts the Guest Experience Department and entrance screening.
9. Performs other duties as assigned.

​​​​​​​