Job Details

ID #43622582
State Texas
City Dallas / fort worth
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Pyramid Consulting, Inc.
Showed 2022-06-25
Date 2022-06-20
Deadline 2022-08-19
Category Et cetera
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Incident Manager

Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Vacancy expired!

Immediate need for a talented

Incident Manager for our

Airlines client. This is a

12+ Months Contract opportunity with long-term potential and is located in

Dallas, TX. Please review the job description below.

Job ID: 22-14091

100% onsite

Shift- 8 am -5 pm (first shift) and 3 pm-11 pm(second shift) (4 days 10 hours a day- Monday through Thursday / Tuesday through Friday schedule).

Job Description:

  • Ensure flawless execution of the Critical Incident Management process:
  • Including running and managing incident restoration bridges
  • Drive transparent communication that promotes very high levels of internal/external customer satisfaction
  • Work directly with stakeholders and executives to drive resolution during critical incidents and improve overall response for future incidents
  • Closely partnering and collaborating with Infrastructure, Engineering, Operations, ETO Support, Business and Leadership
  • Ability to perform a flexible schedule, including majority weekend and overnight shifts.Minimum Requirements:
  • Technical Background in either networking, application development/support or platform engineering/support
  • Operational and services experience in a cloud environment preferredAbility to understand and explain interconnected application functionality in a complex environment

Work Activities/Context
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee's Leaders.
  • Determine impact, scope, and recovery from medium complexity potential and active critical incidents.
  • Additional job skills include, but are not limited to: good project management skills; good written, oral and interpersonal communications skills; and analytical/creative problem-solving skills.
  • Performing desktop migrations and troubleshooting issues related to Windows 7 to Windows 10 upgrades.
  • Support of Microsoft Windows Desktop applications, Office applications, package engineering of MS Windows 7, 10 and Office 2010 and 2016
  • Work within a team to research problems, Identify possible solution, and work with partners to implement solutions
  • Maintain awareness of technology trends in area of responsibility.
  • Monitors and assists during troubleshooting across a wide swath of desktop systems and applications with little oversight

WORK EXPERIENCE:
  • 1+ years managing, coordinating, and ensuring resolution on major incidents,
  • 1 + years communicating with Senior Leadership - Excellent communication skills: Both written and verbal Communications
  • 1+ years’ experience responding to and leading complex incident response in a 24/7/365 environment, providing mission-critical support to large enterprises
  • 1+ Years in providing support to large enterprises
  • 1 Year of experience working within the ITIL methodology or ITIL Foundations Certification required.
Our client is a leading Airline company and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

#Dal1 #Dal3

Vacancy expired!

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