Vacancy expired!
Immediate need for a talented
Incident Manager for our Airlines client. This is a 12+ Months Contract opportunity with long-term potential and is located in Dallas, TX. Please review the job description below. Job ID: 22-14091 100% onsite Shift- 8 am -5 pm (first shift) and 3 pm-11 pm(second shift) (4 days 10 hours a day- Monday through Thursday / Tuesday through Friday schedule). Job Description:- Ensure flawless execution of the Critical Incident Management process:
- Including running and managing incident restoration bridges
- Drive transparent communication that promotes very high levels of internal/external customer satisfaction
- Work directly with stakeholders and executives to drive resolution during critical incidents and improve overall response for future incidents
- Closely partnering and collaborating with Infrastructure, Engineering, Operations, ETO Support, Business and Leadership
- Ability to perform a flexible schedule, including majority weekend and overnight shifts.Minimum Requirements:
- Technical Background in either networking, application development/support or platform engineering/support
- Operational and services experience in a cloud environment preferredAbility to understand and explain interconnected application functionality in a complex environment
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders.
- Determine impact, scope, and recovery from medium complexity potential and active critical incidents.
- Additional job skills include, but are not limited to: good project management skills; good written, oral and interpersonal communications skills; and analytical/creative problem-solving skills.
- Performing desktop migrations and troubleshooting issues related to Windows 7 to Windows 10 upgrades.
- Support of Microsoft Windows Desktop applications, Office applications, package engineering of MS Windows 7, 10 and Office 2010 and 2016
- Work within a team to research problems, Identify possible solution, and work with partners to implement solutions
- Maintain awareness of technology trends in area of responsibility.
- Monitors and assists during troubleshooting across a wide swath of desktop systems and applications with little oversight
- 1+ years managing, coordinating, and ensuring resolution on major incidents,
- 1 + years communicating with Senior Leadership - Excellent communication skills: Both written and verbal Communications
- 1+ years’ experience responding to and leading complex incident response in a 24/7/365 environment, providing mission-critical support to large enterprises
- 1+ Years in providing support to large enterprises
- 1 Year of experience working within the ITIL methodology or ITIL Foundations Certification required.
Vacancy expired!