Infrastructure Engineer

job summary:

• Identifies business need and stake holders and forms project team. Conducts functional testing and provides recommendations based on the results. Verifies installations meet production acceptance standards.
• Implements opportunities to automate manual system tasks.
• Provides senior level Tier 3 services from support engineers. Identifies failing components.
• Provides senior level design and debugging services to various teams.
• Identifies performance issues, interprets trends, and implements improvements.
• Writes documentation, including policies and procedures. Creates diagrams, including network and system designs.
• Adds, updates, and closes records in the IT Problem Management and Change Management databases.
• Trains and mentors junior team members. Conducts formal training sessions.
• Troubleshoots and resolves complex issues.
• Completes capacity planning activities, including monitoring and tracking capacity metrics. Initiates actions to prevent degradation caused by capacity issues.
• Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures.
• Participates in special projects and performs other related duties as assigned.

• Experience level: Experienced
• Minimum 4 years of experience
• Education: Bachelors