Vacancy expired!
- Leverage their experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).
- Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests.
- Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions.
- Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs.
- Identifies, document and troubleshoot application related problems.
- Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement processes;
- Building expertise in creating, analyzing, and improving processes.
- Creates, maintains and presents training materials for end-users.
- Call Center technology knowledge preferred
- Clear understanding and experience with Agile/Lean methodologies
- Working level knowledge of JIRA.
- Bachelor's degree in Computer Science
- 5-6 Years experience with Speech IVR or other client/user facing systems (Online or Mobile as analyst, developer, designer or tester.
- Highly proficient in: System Analysis, Gap Analysis, Traceability, Defect Triage.
- Influential, yet diplomatic with good presentation skills and the ability to communicate effectively with non-technical users/management.
- Detail-oriented with solid technical writing skills.
- Effective cross-organizational communication, building a bridge between business strategy/requirements and multiple development teams and service providers.
- Creates and executes plans and revises as appropriate to meet the changing needs and requirements of the project.
Vacancy expired!