Vacancy expired!
- Strong project, customer service, communications, andservice management skills based on experience withoutsourcing arrangements
- Knowledge and experience of industry standards such asITIL version 3, ISO 20000-1:2011, COBIT, and CMMI —SVC at level 3 at minimum.
- Certified ITIL service management foundation- MUST
- Training, experience, and certification in the technicalcomponents and tools managed.
- Strong knowledge of management of staff resources,including the ability to motivate staff and resolving issuesand conflicts.
- Knowledge of service integration processes andprocedures in a sourcing environment, including the abilityto work with other Providers to meet the Client end-to-endservice levels.
- Ability to manage ITSM management processes andprocedures in an outsourcing environment
- 5 years of experience in managing service delivery forsimilar services for a similar sized organization
- IT technical certifications would be desired related to the in scopecomponents, tools, and services.
Vacancy expired!