Vacancy expired!
- Comprehend basic knowledge to install hardware and program NEC UC platforms which may include some or all of the following functionality as per certification: Contact Center; Unified Messaging; Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
- Respond effectively to customer and provide technical support to them in line with organizations process
- Document completed tasks in accordance with agreed organizational procedures
- Competent with cables or connects equipment in line with technical requirements
- Install and work with a variety of digital communications mediums as appropriate to the organization.
- Analyze and trouble-shoot system problems by selecting the appropriate tools and techniques and escalate to a higher-level where necessary.
- Install and configure appropriate applications as necessary
- Interpret technical specifications for activities and maintain accurate records
- Travel to client sites as needed to complete assigned work and transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site
- High School Diploma or equivalent required
- Associate degree or certification in a technology services/technical discipline, or equivalent work experience preferred
- 3+ years of professional experience in Voice Telecommunications
- VOIP experience required with any of the following NEC series SV9100, SV9300, and/or SV9500
- NEC required. Univerge 3C platform preferred. Technician should have NEC experience. NEC certifications preferred.
- Ability to install, service, program, test and troubleshoot NEC UC systems
- Current NEC manufacturer certifications, or specific training which include Premise Based; Hosted and Cloud Solutions. Including applications associated with NEC
- Univerge 3C experience preferred
- Familiarity of UC applications and other Legacy Voice products.
- Awareness of cloud services/solutions
- Has a knowledge of routers and switches
- Working knowledge of IT test or diagnostic equipment, different types of cabling and connectivity, and security principles including software, access, encryption and regulation
- Knowledge of the purpose of firewalls, VPN and Remote Access Security, and data (including network architectures)
- Understanding of IP protocol and functionalities.
- Knowledge managing voicemail and understanding of PRI protocols, SIP, and basic Telco.
- A thorough and organized approach to work
- Ability to work with a range of internal and external people
- Ability to communicate effectively orally and in writing in a variety of situations and at all levels with colleagues and customers
- Logical and creative thinking skills
- Possesses knowledge of networks: data, protocols and how they relate to each other; the main routing protocols; the main factors affecting network performance including typical faults, and approaches to error control.
- Awareness of back-up and storage solutions and service level agreements
- Understands when a higher level of assistance is required and knows the correct avenue of escalation.
- Ability to carry up to 30 lbs. and lift up to 50 lbs.
- Ability to climb ladders and work from heights.
- Attention to Detail
- Accountability
- Customer Focus
- Flexibility
- Ability to effectively prioritize
- Professionalism
- Quality
- Safety and Risk Management
- Initiative
- Fostering Teamwork
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
Vacancy expired!