Vacancy expired!
Req 1:Salesforce ServiceCloud Functional Consultant
Required Qualifications:- Extensive experience implementing Salesforce Service Cloud in Enterprise environments
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
- Experience working in Agile work environments and with Agile, Scrum at Scale teams.
- Ability to perform business process design
- Ability to identify business scenarios for testing
- Facilitate issue resolution
- Strong analytical skills
- Bachelor’s Degree or Higher in computer science or management information systems (MIS)
- Good track record of delivering successful projects
- Experience of complex IT environments with several internal IT and external business stakeholders
- Experience of complex integrated enterprise ecosystems.
- Leading within teams and how to collaborate
- Experience in or with migration projects from Oracle Service Cloud or Siebel to Salesforce Service Cloud
- Additional Salesforce Certifications
- Related Technical Certifications
- 10+ years of enterprise consulting experience, including implementation experience with Salesforce Service Cloud and guide technical resources from third party implementation partner(s).
- 5+ years of experience as a Senior Architect in a mid to large size organization with Salesforce Cloud development
- 10 or more years of progressive, broad-based IT experience successfully implementing complex IT applications and / or developing efficient effective solutions to diverse and complex business problems.
- Strong communication skills, Creativity in problem solving within a team environment.
- Salesforce Certified Technical Architect or Salesforce Certified Solution Architect to serve as a Trusted Advisor, drive conversations with Business Enablement Stakeholders and advise diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level.
- Experience migrating from Siebel to Salesforce or Oracle Service Cloud (OSC) to Salesforce Service Cloud.
- Deep Salesforce Service Cloud product knowledge and call center implementation experience, especially on Force.com, Apex, Visual Force (Pages, Component & Controllers), Workflows, SOQL, SOSL, etc.
- In depth knowledge of SFDC application along with experience in successfully expanding on those capabilities using custom code (APEX) and/or integration with external systems.
- Demonstrated Experience in establishing CI/CD Salesforce pipeline using technologies like SFDX, Git, Jenkins/Capado, Codescan/SonarQube, Metadata APIs, ANT tool etc.
- Demonstrated Experience in OAuth, SAML, etc. for the Salesforce Implementation.
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
- Troubleshoot (Sales Cloud, Service Cloud and other associated apps and tools) key customer implementation issues and demonstrate ability to drive to successful resolution.
- Responsible for end-to-end Solution Design, Architecture and Salesforce best practices to integrate with TMNA ecosystem and infrastructure.
- Ability to partner with domain architects to develop the end to end solution architecture including application, infrastructure, data, integration and security domains.
- The ability to manage and prioritize tasks and the tasks of others effectively and efficiently.
- Advanced skills in creating process flow diagrams and flowcharts using Visio or similar charting tool.
- BS or BA degree in computer science, business administration, or related technical field or equivalent experience is required
Vacancy expired!