Vacancy expired!
The Lead Analyst works closely with other Analysts, Engineering staff, and clients to complete high profile, critical services to existing Managed Security Service clients, and to on-board new clients as necessary. Serve as a primary responder for SOC customer incidents, taking ownership of client support issues and tracking through resolution. Be a technical expert in the SolCyber MSS platform, and mentor others with your expertise. Be primarily responsible for the on-boarding of customers to the platform from a technical perspective, working with Customer Success Managers to raise and troubleshoot issues. Perform role as a Transition Specialist to onboard and be a point of contact for SOC clients. Explain and demonstrate how to use Enterprise Security products, and the platform we offer, to both technical and relatively non-technical personnel. Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies. Implement and configure software and appliance-based products in enterprise environments. Provide Tier 1 and 2 support for SOC Customers, following processes and interacting appropriately with both customers and partners when required. Position Requirements Required
- Excellent (fluent/native) written and spoken Spanish
- Excellent (fluent/native) written and spoken English.
- Some experience in the Information Security field, typically gained in 5 years of work or equivalent.
- College degree or equivalent with experience working in a Security Operations Center, Managed Security, or client network environment.
- Advanced information security knowledge in one or more areas to include:
- SIEM Configuration and Management
- Log Collection
- Network Traffic Analysis
- User Behavior Monitoring
- Malware Mitigation
- Understanding of network architecture and implementation is a must; ideal candidate will have worked with network security analysis.
- Excellent time management, reporting, and communication skills. Superior IT problem-solving skills.
- Eligibility to obtain Security Clearance
- Schedule flexibility, including the ability to provide on call support when needed
- Demonstrated experience and success in a Managed Service client environment
- Experience working with Internal and client Ticketing Systems for Incident and Problem Tracking (i.e. ServiceNow, Remedy, Zendesk etc.).
- General security knowledge CISSP, CEH, Cisco Security, Security +, or other security certifications).
- An understanding of a wide array of server grade applications to include: Exchange, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and others
Vacancy expired!