Vacancy expired!
- ServiceNow ITSM consultant will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams.
- The candidate will have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow.
- Configuration/Customization of the ServiceNow system, including creating workflows.
- Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
- Build service requests from customer requirements including requests,
- request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service.
- Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
- Performs integrations and process automation using Service Now Orchestration
- Thorough understanding of ITIL/ITSM processes.
- Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
- Hands-on design, development and deployment experience with the Service-now platform.
Vacancy expired!