Job Details

ID #20975684
State Texas
City Dallas / fort worth
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Tanisha Systems, Inc.
Showed 2021-10-11
Date 2021-09-29
Deadline 2021-11-27
Category Et cetera
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ServiceNow ITOM Engineer / Architect - FTE

Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Vacancy expired!

Job Title: ServiceNow ITOM Engineer / ArchitectLocation: Dallas, TXFulltime

Key Responsibilities include, but are not limited to:
  • Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
  • Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
  • Provide visibility to the performance and issues related to Discovery/Service Mapping
  • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
  • Work with Application SMEs to create and validate Discovery/Service Maps for key applications
  • Participate in Configuration Management meetings and Story Time where appropriate
  • Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool
  • Maintain the integrity of the Service Mapping tool across production and non-production environments
  • Assisting in troubleshooting patch / release management issues, and upgrades
  • Review the data being populated into the CMDB and act as partial owner of the CMDB
  • Maintain Event Management workflows on the Service Now Platform
  • Create Event rules when applicable for new integrations

Qualifications:Required:
  • Minimum of 3 year experience with ServiceNow ITOM platform
  • Minimum of 5+ years working on a team as part of a large IT organization
  • ServiceNow Administration certification a plus
  • Minimum of 3 year experience with Service Watch
  • Minimum of 3 years’ experience with Configuration Management, ITIL v4 certification a plus
  • Working experience in Multi Cloud solutions (Azure, Google, IBM, etc)
  • Working knowledge of Agile and DevOps methodologies
  • Proven execution of strategic service data models
  • Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
    • Experience working with LDAP, Active Directory, and SUDO a plus
    • Experience with a converged platform a plus
  • Experience integrating with tools to federate data into the CMDB
  • Experience working with Performance Monitoring Tools and Metrics
  • Strong written and verbal communication
  • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
  • Proficient with Microsoft Office tools; Excel, PowerPoint, Word
  • Able to function effectively in a fast-paced environment
  • Intermediate Windows and Unix administration skills
  • Familiarity with network concepts (routers, switches, firewalls, NSG, load balancing)
  • Familiarity with the following concepts: XML, and JSON/script language
  • Intermediate to deep understanding of Java RegEx
  • Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
Preferred:
  • Scripting capabilities such as JavaScript
  • Moderate knowledge with Web and Application Servers, Load Balancers, Databases, Cloud Solution and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Vacancy expired!

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