Vacancy expired!
Atyeti Inc is a Global Information Technology Solutions and Services provider, with offices in USA, UK, Switzerland, Poland, India, Singapore, Malaysia, Colombia and Hong Kong. We specialize in providing IT Solutions in Capital Markets and Financial Services.
Recognition: 500 & 5000 Honoree Company for 2012,2013,2014,2015 and 2016Atyeti Ranks No. 270 on the 2012 Inc. 500 List2012,2016 and 2017 NJ 50 Fastest Growing Companies. Global Investment Bank is looking to hire a ServiceNow Consultant for its team in Dallas, TX location. Interested candidates please contact: arun.kumar(at)atyeti.com Title : ServiceNow Consultant Location : Dallas, TX Hiring Mode : Full Time Must have skills: Change management /incident management /ITIL/ITSM AND SERVICENOW along with solid database background. Job Description: - ServiceNow Management.- Deliver a customer experience that is professional and timely
- Complete necessary data entry into BIDS for purposes of OS and DB remediations
- Review ServiceNow requests received to ensure its accuracy.
- Review accuracy of planned dates made and adhere to PCM.
- Raise ServiceNow change requests and see through to completion
- Manage ServiceNow SLTN/REQ/INC queues and generate reporting
- Validate report based activities within the agreed SLAs.
- Complete department hand-off as required
- Escalate items that are not getting appropriate attention from internal customers.
- Interact with Global, Cross Functional and Virtual teams
- Host daily, weekly and occasional weekend calls where required
- 5 -10 years experience in banking operation, Operational process management
- Should have good comprehension skills & be attentive to details
- Should have good communication skills
- Should be able to make sound decisions based on PCM provided
- Customer focused
- Demonstrated strengths across Risk/Controls and Client Excellence
- ServiceNow modules: INC, CHG, Reporting
Vacancy expired!