Technology-Service Desk Specialist job vacancy

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Technology-Service Desk Specialist for our client in the

Airlines domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Contract position and the client is looking for someone to start immediately.

Duration: 18+ Months Contract

Location: Dallas, TX

Role: Technology-Service Desk Specialist

Primary Skills: LAN

Role Description: The

Technology-Service Desk Specialist must have at least 3+ years of recent and relevant Service Desk experience. Under general supervision, at a 24/7 Service Desk environment, Service Desk Specialists provide a single point of contact for all Customers with Technical issues/request/questions. As a Service Desk Specialist, you will troubleshoot and resolve moderately complex software/ hardware problems. During critical system outages, you will provide Management and the Situation Team with business impact information necessary to make decisions. They represent the Customer during critical system outages and ensure the Customers technical issue is fully resolved.

Work Activities/Context: - Works all inbound support channels and provides a single point of contact for any technical issue, request or question that comes from the Customer. - May require some assistance to complete the work requested from the Customer. - Analyze the impact and urgency of the Customers issue or request and facilitate implementation of the appropriate solutions. - Accurately document the work performed for the Customer in the service management tool. - Develop and document solutions to moderately complex technical issues. - Consequences of error carry moderate risk to the organization. - Analyze incident trends focusing on Shift Left opportunities for the Customers. Communicate to the Team shift left findings. - Must be able to meet any physical ability requirements listed on this description. - May perform other job duties as directed by Employees Leaders.

Education: - High school diploma or GED required. - BS or BA in Computer Science, or Information Systems preferred.

Work Experience: - Minimum 3+ years of recent and relevant Service Desk experience required. - Practical experience working within the ITIL methodology.

Licensing/Certification: - ITIL Foundations Certification required

Skills/Abilities/Knowledge/Work Style: - Proficient knowledge of support procedures, processes, and service management tools and able to work all support channels while providing effective Customer service. - Must possess strong organizational, communication, and prioritization skills. - Proficient knowledge and able to support PC hardware, Windows 7, Windows 8, Windows 10, Active Directory, Outlook/Exchange SMS, and MS Office Suite, iPads, smart phones. - Proficient knowledge to support LAN, WAN, wireless networks. - Proficient knowledge to support VDIs and Citrix. - Basic knowledge of business applications and their impact on business functions. - Accurate problem diagnosis and ability to resolve moderately complex IT problems rapidly and effectively. - Must be able to comply with Company attendance standards as described in established guidelines.

Other Qualifications: - Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment. - Must exhibit proper support channel etiquette. - Job is performed in a fixed position/work station for extended periods of time. - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 3+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: No

Note: Must be able to work on a W2 basis

Recruiter Name: Lovisha Ahluwalia

Recruiter Phone: (Ext: 2081)

Equal Employment Opportunity

Minimum Education Required: High School

Years of Experience Required: At Least 3 Years

Expected Travel Time: None

Vacancy expired!

ID	#41310911
State	Texas
City	Dallas / fort worth
Job type	Contract
Salary	USD Market Market
Source	Mastech Digital
Showed	2022-05-21
Date	2022-05-20
Deadline	2022-07-19
Category	Et cetera
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Job Details

Technology-Service Desk Specialist

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