Vacancy expired!
Job Description
We're looking for a help desk specialist tier-I that will be responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. You’ll be responsible for a variety of duties in the company, this is a startup company (4 years old) so expect to be asked to perform other jobs not listed here. The main objective is to maintain a high level of customer satisfaction and provide them with any necessary support. A polite and professional phone manner is necessary, as help desk specialists troubleshoot customers' problems and, at times, deal with angry and upset customers. Must be able to sit for long periods of time and answer multiline phones. It is important to maintain a positive demeanor and must arrive to work on time, as it is necessary that a help desk environment be fully staffed. Previous experience as a help desk specialist or in a customer-support role required.
Overperformers expect fast upward mobility since we're a fast-growing company. As the company grows so will everyone that works hard and treats this company as if it's their own.
Help Desk Specialist Responsibilities
Providing the first-level contact and conveying resolutions to customer issues
Research solutions on google before escalating
Properly escalating unresolved queries to the next level of support
Tracking, routing, and redirecting problems to correct resources
Troubleshoot issues with computer hardware, peripherals, and software, and to provide general IT assistance
Have a valid license and means of transportation to drive to customer sites for support and installs when needed
Will operate company vehicle so must have a clean driving record
Update customer data and produce activity reports
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
IT installs projects including running CAT6 cables.
Might be required to work some nights and weekends
Requirements
Proven working experience in providing help desk support
Proficiency in English
Working knowledge in troubleshooting, computer hardware, installs, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
A+ certification is a plus
www.ityall.com
Vacancy expired!