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Implementation Coordinator/Coordinator Lead-PS31436Location: Ohio, United StatesNewRequisition #: PS31436Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.This is an in-office position, open to various locations. S ee pre-screening questions for specific locations which may apply.Implementation CoordinatorResponsible for leading the implementation process for new accounts and monitoring renewal implementations.Primary duties may include, but are not limited to:
Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers benefit plans.
Assumes full responsibility for successful performance on account-specific performance guarantees, with associated financial penalties.
Develops and implements tracking mechanisms and tools for account implementations.
Leads cross functional implementation meetings to assess the organizations ability to meet the requirements of prospective accounts and to ensure completion of all critical deliverables.
Leads projects related to implementation.
Implementation Coordinator LeadLeads the implementation process for new accounts and monitors renewal implementations.Primary duties may include, but are not limited to:
Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers.
Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.
Accountable for the accuracy, timeliness, and completeness of the implementation process.
Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.
Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.
Helps to develop tools and best practices necessary to improve installations
Provides on-going root cause analysis
Identifies opportunities for process improvement.
Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.
Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.
Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation.
Manages client implementation kickoff meetings and internal and external implementation status meetings
Maintains necessary documents (i.e., action items/issue logs, project plans, decision and deliverable documents, etc.).
Coordinates activities across various groups within the organization (Sales, Operations, Underwriting, Finance, IT, Specialty, Medical Management, etc.).
Works directly with groups and/or consultants to define benefits, group structure, reporting and other implementation requirements.
Responsible to submit change requests and specific requirements during implementation/renewals/benefit change.
Translates technical information into layperson’s terms and vice-a-versa for customers
Mentors and trains team members.
Implementation CoordinatorRequires
BA/BS
3 years of related experience
or any combination of education and experience, which would provide an equivalent background.
Advanced degree preferred.
Ability to travel and work additional hours maybe required.
Project leadership skills required.
Excellent communication and interpersonal skills.
Strong planning and organization skills.
Advanced software skills in MS Word, Excel, Lotus Notes and MS Project.
Implementation Coordinator LeadRequires
B.S. degree in related field
5-8 years experience in the health insurance field
or any combination of education and experience which would provide an equivalent background.
Ability to travel as needed.
Project leadership skills required.
Excellent communication and interpersonal skills.
Strong planning and organization skills.
Advanced software skills in MS Word, Excel, Lotus Notes and MS Project.
This position is posted as a job family and the selected candidate will be placed into the job level commensurate with their experience.Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran
Vacancy expired!