Vacancy expired!
DescriptionAs our System General Manager you will be helping your community stay connected to what matters most! In this role you will be responsible for the overall management of one or more cable systems, including operations, maintenance, and associate satisfaction, in addition to community and government relations. You will ensure optimal customer satisfaction, profitability, and smooth operations of assigned areas. You will be involved in all aspects of the deployment, growth, and operations of all cable services and products for residential and business customers.Benefits: We appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical and Dental Plans – Starts on 1st Day of HIRE
Paid Time Off (Vacation, Holiday, and Personal/Sick Days)
401k - 100% Company Match (match program starts after 1 year of service, up to 5% of salary)
Life Insurance (self, spouse, children)/ Business Travel Life Insurance!
Plus Other Perks:
Free Sparklight/NewWave Services (where available)
Tuition Reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate Recognition & Award Program
Advancement opportunities
Collaborative work environment
What this position does to contribute to the Company’s success:
Planning, directing, and coordinating the management of a cable system or multiple cable systems with a range of 3,000 to 50,000 subscribers.
Increasing and maintaining system customer satisfaction by facilitating processes to exceed standards in plant health, customer service, and technical operations.
Maintaining excellent plant health and ensures timely execution of node splits/extensions, upgrades, and capital projects.
Consistently and efficiently communicating and promoting company objectives to all associates, including the Cable One Strategies for Success.
Analyzing, planning, executing, and revising system activities and marketing in order to maximize subscriber and cash flow growth while minimizing capital and operating expenses.
Ensuring high levels of associate satisfaction with periodic feedback sessions and actively engaging in associate relations, training, development, and accountability.
Maintaining full awareness of the competitive footprint, including initiatives and offers; Analyzes and reports on data, recommending competitive response to any potential and existing competitors.
Maintaining favorable relations with local franchise authorities, as well as State and Federal officials as necessary.
Represent system and takes a leadership role in community affairs, including participation in civic organizations and community events.
Preparing annual operating and capital budgets for system.
Communicating and maintaining the flow of information between the Corporate Office and front line associates.
Communicating and sharing key performance trends; develops action plans to address opportunities for improvement and operating efficiencies, along with actively participating in the implementation of these initiatives.
Promoting and ensuring that safety training and policies are being followed according to Cable One directives.
Completing special projects as needed.
This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
Supervisory Responsibilities:Directly responsible for managing two or more supervisory associates, in addition to directly or indirectly managing thirty to forty non-supervisory associates. Carries out all management responsibilities in accordance with Company policies and applicable laws, including interviewing, hiring, training, monitoring, coaching, along with planning, assigning, and directing work. Responsible for performance evaluation, recognition, disciplinary action, and termination.Qualifications:
Associate’s degree or equivalent from two-year college or technical school; and a minimum of two years progressive cable system experience in a supervisory or managerial capacity; or equivalent combination of education and experience. Bachelor’s degree and a minimum of five years of experience in a managerial role for a cable system or large department preferred.
10% to 20% overnight travel required.
High moral and ethical character.
Demonstrated record of setting challenging goals, working hard, and leading and motivating associates to do their best.
Ability to prioritize, organize, and handle multiple projects and tasks effectively.
Proficiency with software applications such as Microsoft Word, Outlook, Excel, and Power Point.
Knowledge of general accounting principles.
Knowledge of marketing and competitive strategies.
Requires a valid driver’s license and a good driving record.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force."Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Sparklight and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different races, colors, creeds, national origins, genders,marital and veteran statuses.
Vacancy expired!