Vacancy expired!
Application Support Analyst IIEl Paso, TX Please send resume in Word format if you are interested in this Application Support Analyst II opportunity with a client of ours in El Paso, TX 79924 (hybrid work schedule). This is a full-time role with an hourly rate of $29.63 - $37.04. Employees are compensated for any OT above 40 worked hours. If you are not interested, please pass onto colleagues/associates as we offer referral bonuses.
POSITION PURPOSE: The Applications Support Analyst is a liaison between our information technology capacity and our member service objectives by supporting and ensuring the successful completion of analytical, building, testing, and deployment tasks of our business systems. Responsible for performing detailed requirement analysis of the organization’s systems and software applications to determine if future needs are adequately supported. Daily supports operations and on-call support rotation to install, upgrade, enhance, and customize the organization’s Software Applications while documenting processes. Performs user acceptance testing on project’s implementation for enhancements, new software version or new applications. Serves as the Subject Matter Expert to the organization's Enterprise Applications liaising with Network Support staff, Core Operations staff, and development of resources as needed. Interacts with external 3rd party vendors to troubleshoot software applications and resolve issues with a sense of urgency.A. Assumes responsibility for the efficient, effective, and accurate performance of Application Support Analyst II Position.Analyzes business functions and management information needs and seeks new and more effective reporting solutions.Analyzes reviews, enhances, and tailors existing software application systems to increase operating efficiency or to adapt to information needs. Maintains systems’ integrity and performance. Ensures confidentiality is maintained.Prepares system test data, analyzes test results and specifies data control procedures for modified and enhanced reporting.Ensures that Application Support duties are performed in accordance with established standards, policies, and procedures.Performs a variety of complex reporting tasks, such as designing, data mining, documenting, and monitoring automated processes to ensure daily, monthly, and quarterly processes completed successfully and identifies exceptions.Receives and prioritizes calls, Service Desk Tickets, and emails from end-users. Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified in a reasonable time frame.B. Assumes responsibility for establishing and maintaining effective professional business relations with internal and external members.Collaborates with end-users and outsourced business partners to determine needs, objectives, and resources. Gathers data and assesses end-users’ information, reporting and application support needs.Provides assistance, support and training to end-users as required.Keeps management informed of activities and of any significant problems or concerns. Provides suggestions for improved service.Ensures that reports meet end-users’ requirements and are completed on schedule.Ensures that interactions with end-users are clear, courteous, and understandable.Communicates as much information as possible to endusers, including reasons for problems, project status and deadlines.Acts as a consultant and resource to end-users.C. Assumes responsibility for reporting, software/application installation and maintenance, programming requests and data manipulation.Collaborates with users and outsourced business partners to determine needs, objectives, and resources. Gathers data and assesses users’ information, reporting and systems’ needs.Analyzes business functions and management information needs and seeks new and more effective reporting solutions.Analyzes, reviews, enhances, and tailors existing software application systems to increase operating efficiency or to adapt to information needs. Maintains systems’ integrity and performance. Ensures confidentiality is maintained.Performs a variety of complex reporting tasks, such as designing, testing, and documenting reports.Prepares system test data, analyzes test results, and specifies data control procedures for modified and enhanced reportingEnsures that Application Support duties are performed in accordance with established standards, policies, and procedures.Participates on project teams to ensure systems concerns and capabilities are effectively and adequately conveyed and integrated.Performs data mining activities as needed to ensure accurate and pertinent data is extracted and presented in reports.D. Assumes responsibility for establishing and maintaining good communication and coordination with end-users.Responds to end-users’ requests and ideas and follows through promptly.Resolves problems and concerns. Provides assistance, support and training to users as required. Ensures that reports meet end-users’ requirements and are completed on schedule.Ensures that interactions with end-users are clear, courteous, and understandable.Communicates as much information as possible to end-users, including reasons for problems, project status and deadlines.Acts as a consultant and resource to end-users.E. Proactively supports the Mission, Vision, Values, and strategic business initiatives of the organization.Decisions and activities can clearly be linked to “Improve Lives. Achieve Dreams.”Seeks ways to improve internal service and/or delivery systems.Adapts to business changes readily and enthusiastically.Participates in credit union activities that further organization’s presence in our membership communities.Maintains security and safety of member information and organization’s proprietary information.F. Assumes responsibility for establishing and maintaining effective coordination and working relationships with co-workers and with management.Participates on project teams to ensure systems concerns and capabilities are effectively and adequately conveyed and integratedKeeps abreast of technology changes and stays informed of changes in system(s).Ensures that work area is clean, secure, and well maintained.Completes special projects as assigned.Assumes responsibility for related duties as required or assignedG. Assumes responsibility for related duties as required or assigned.Stays informed of changes in system and computer technology.Ensures that work area is clean, secure, and well maintained.Completes special projects as assigned. EDUCATION/CERTIFICATION:- Bachelor’s degree in Computer Science or related field, or an equivalent combination of education and experience.
REQUIRED KNOWLEDGE:- Understanding of a Credit Union/Bank operations and information needs.
- Thorough understanding of information systems.
- Thorough knowledge of business software applications.
- Good understanding of programming concepts.
EXPERIENCE REQUIRED:- Three (3) year experience in systems analysis, application installation and configuration and data manipulation including the following:
- Six (6) months of SQL language and database administration.
- One (1) year of Crystal Reports experience or SSRS reporting tool.
- Basic knowledge of scripting/programming language, such as Java, JavaScript, Power Shell, or VB Scripting preferable.
SKILLS/ABILITIES:- Strong analytical and problem solving skills required.
- Ability to work independently and complete task without direct supervision.
- Good Project Management abilities.
- Demonstrate highly organized and detail-oriented work background, technical expertise, and excellent communication skills.
- Able to use PC, terminal keyboards, and various computer hardware.
- Must be able to demonstrate established competency levels for all required regulatory or compliance-related processes and/or procedures within established timeframes of appointment
Vacancy expired!
