Vacancy expired!
Piper Companies is currently seeking an experienced IT Technician to support our clients staff and management, along with other workers in a support role for end users and various sites in a courteous manner.
Additionally, the IT Technician will: • Provide Tier 1 technical support for end users at our client's site in a courteous manner.- Perform desk-side/in-person user assistant to include software\hardware troubleshooting, upgrade, installation, and configuration.
- Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks.
- Update SOPs as needed and add knowledgebase entries
- Escalate and communicate reported issues to System Administrators and Engineers as needed.
- Provide a brief IT orientation to new staff at the site as necessary.
- Manage user accounts in Microsoft Active Directory/Azure AD.
- Manage user mailboxes in Microsoft Exchange Online.
- Shipping/Receiving IT equipment
- Onsite IT asset tracking and management
- Perform other duties as assigned
- Strong written and verbal communication skills
- Ability to work in a high pace environment to meet deadlines
- Knowledge of providing great customer service and attention to detail
- Problem-solving skills
- Ability to work a flexible schedule to include weekends
- Ability to travel as needed
- Must be a United States Citizen
- High School diploma is required; Bachelor's degree in Information Technology or similar field is preferred
- CompTIA A+, Network+ or Microsoft MCP preferred.
- Must be able to lift and carry IT equipment weighing 50 pounds
- Minimum of 1 - 2 years of technical or helpdesk experience is required
- Experience providing software, hardware, network, and computer user support
- Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices.
- Working knowledge of Microsoft Windows 10, Microsoft Office 365 cloud apps and services to include but not limited to Microsoft Teams, OneDrive and SharePoint.
Vacancy expired!