Vacancy expired!
Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)The Senior Patient Services Representative performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.Primary Responsibilities:Prepares weekly reports including documentation for management regarding the status of appointments and general patient information
Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
Completes a monthly membership report to review new members and to check for patients that are not reachable
Coordinates with customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit
Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department if applicable
Ensures patients are scheduled in a timely manner and or re-schedule as needed
Focus on Quality and assists with Band 1-3 patients
May perform regular Patient Services Representative duties to include: Greeting patients; complete check in and check out tasks; collecting co-payments, co-insurance, and deductibles; answer phones, scheduling appointments, redirecting calls as appropriate and assist callers with questions or concerns within the Patient Services Representative scope.
Inputs and/or updates patient demographic information and advises on the collection of patient payment
Schedule routine and follow-up appointments. Reviews all incoming faxes and routes to the appropriate area of the clinic
May mentor, onboard and train new team members. Serves as a subject matter expert as needed by the Lead Patient Services Representative, Clinic Administrator or Supervisor, Clinic Operations
Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High school diploma or GED
2+ years of experience working in a medical environment
Strong communication and interpersonal skills, both in person and via phone
Working knowledge of EPRG and Medicare Advantage quality requirements
Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
Preferred Qualifications:Knowledge of medical terminology and anatomy
ICD10 and CPT coding experience
Proven ability to mentor and train others
Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
Independent problem identification/resolution and decision making skills
Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
Bilingual in Spanish
Physical & Mental Requirements:Ability to lift up to 35 pounds
Ability to push or pull heavy objects using up to 35 pounds of force
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to use fine motor skills to operate equipment and/or machinery
Ability to properly drive and operate a company vehicle
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Occasionally requires exposure to communicable diseases or bodily fluids
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Vacancy expired!