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Career Opportunity: Job Title: Senior Tier 2-Technical Support About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview Senior Tier 2-Technical Support Requirements:
- Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline
- Experience in a Workflow system ideally a CLM (Contract Life Cycle Management) system or similar
- 8+ years of SaaS experience in a Technical Support or Services Delivery capacity
- Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript / jQuery, Apex or similar
- Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
- Knowledge of web services, SDK's, REST and SOAP API's
- Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
- Expertise with reporting using Excel, and PowerPoint to an executive audience
- Mastery troubleshooting regular expressions, debugging code and/or complex data validation rules
- Domain expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth
- Self-motivated, goal-oriented, excellent organizational skills and superior time management skills
- Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence Preferred Qualifications
Vacancy expired!